Samsung T19B300EW User Manual page 42

Other Information
Issues
There is no picture/video.
RF(Cable/Antenna) Connection
The LED display is not receiving all
channels.
The picture is distorted: macro block error
small block, dots, pixelization.
Others
The picture will not display in full screen.
The remote control does not work.
The cable/set top box remote control
doesn't turn the LED display on or off, or
adjust the volume.
A "Mode Not Supported" message
appears.
There is a plastic smell from the LED
display.
The LED display Signal Information is
unavailable in the Self Diagnosis Test
menu.
LED display is tilted to the right or left side.
There are difficulties assembling the stand
base.
The Channel menu is grey out
(unavailable).
Your settings are lost after 30 minutes or
every time the LED display is turned off.
You have intermittent loss of audio or
video.
You see small particles when you look
closely at the edge of the frame of the LED
display.
Solutions and Explanations
• Check cable connections (remove and reconnect all cables connected to the LED display and
external devices).
• Set your external devices' (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
connections to the LED display input. For example, if an external device's output is HDMI, it should be
connected to an HDMI input on the LED display.
• Make sure your connected devices are powered on.
• Be sure to select the LED display correct source by pressing the
remote.
• Reboot the connected device by reconnecting the device's power cable.
• Make sure the Antenna cable is connected securely.
• Please try Setup (Initial setup) to add available channels to the channel list. Go to
Setup (Initial setup) and wait for all available channels to be stored.
• Verify the Antenna is positioned correctly.
• Compression of video contents may cause picture distortion, especially on fast moving pictures such
as sports and action movies.
• A low signal can cause picture distortion. This is not a LED display issue.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from
your LED display.
• Adjust the picture size options on your external device or LED display to full screen.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the LED display from 5~6 feet away.
• Programme the Cable/Set top box remote control to operate the LED display. Refer to the Cable/Set
user manual for the SAMSUNG LED display code.
• Check the supported resolution of the LED display, and adjust the external device's output resolution
accordingly.
• This smell is normal and will dissipate over time.
• This function is only available with digital channels from an Antenna / RF / Coax connection.
• Remove the stand base from the LED display and reassemble it.
• Make sure the LED display is placed on a flat surface. If you can not remove the screws from the LED
display, please use a magnetized screw driver.
• The Channel menu is only available when the LED display source is selected.
• If the LED display is in the Store Demo mode, it will reset audio and picture settings every 30
minutes. Change the settings from Store Demo mode to Home Use mode in the Setup (Initial setup)
procedure. Press the SOURCE
(Initial setup) → ENTERE.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables
are flexible enough for long term use. If mounting the LED display to the wall, we recommend using
cables with 90 degree connectors.
• This is part of the product's design and is not a defect.
button to select TV mode, and go to
SOURCE button on the LED display
MENU - System -
→ System → Setup
MENU
42
English