Troubleshooting - Whirlpool WGTLV27HW Use And Care Manual

TROUBLESHOOTING – WASHER
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
If you experience
Vibration or Off-Balance
Check the following for
proper installation or see
"Using Your Washer"
section.
Noises
Clicking or metallic
noises
Gurgling or humming
Humming
Whirring
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water
in washer
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to fill
appropriately)
20
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact with
the floor and locked.
Washer/dryer may not be level.
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the
Basket deceleration may be
occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for
leaks or clogged sink or drain.
Washer not loaded as
recommended.
Load not completely covered
in water.
Check for proper water supply.
Front and rear feet must be in firm contact with floor, and washer/dryer
must be level to operate properly. Jam nuts must be tight against the
bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm)
piece of plywood under your washer/dryer will reduce sound.
See "Level the Washer/Dryer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall. Adding
wet items to washer or adding more water to basket could unbalance
washer.
Do not tightly pack. Avoid washing single items.
Use Bulky Items cycle for oversized, non-absorbent items such as
jackets and small comforters. See "Cycle Guide."
See "Washer Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to
call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Drain & Spin cycle.
washer. This is normal.
You may hear the whirring sound of the basket decelerating. This is
normal.
Water may splash off basket if washer is not level. Check that load is
not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Improper loading can cause basket to be out of alignment and
cause water to splash off tub. See "Using Your Washer" for loading
instructions.
Use Bulky Items cycle for higher water fill. See "Cycle Guide" to match
your load with the best cycle.
Run Clean Washer with affresh
wash performance due to soil buildup in washer basket.
Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Solution
cycle to optimize the water level and
®