Troubleshooting - Whirlpool W10254493A Use And Care Manual

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Error Code Appears in Display
Once any possible issues are corrected, press POWER once to clear the code. Reselect and restart the cycle.
Sud (Excess suds)
appears in display
F8E1 (water supply
error) appears in display
F9E1 (drain pump
system error) appears
in display
Not using HE detergent or using too
much HE detergent.
F5E2 (door will not lock)
appears in display
F7E1 (motor drive error)
appears in display
"rL" (remove load)
appears in display
Washer making error
beeps.
Washer beeps when
START/PAUSE is
pressed.
F#E# code other than
as described above
appears in display
for assistance and to possibly avoid a service call.
Possible Causes
Excessive suds in washer. Washer is
running a suds reduction routine.
Check for proper water supply.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4
(114 mm).
Washer door not locking.
Motor is having difficulty turning
the drum.
Load detected in drum during Clean
Washer with affresh cycle.
®
Door has not been opened and closed
for at least 3 cycles.
Door not closed.
System error code.
Allow the machine to continue. Use only HE detergent. Always
measure detergent, and base detergent quantity on load size.
Follow detergent manufacturer's instructions.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Press POWER once to clear the code. Then press POWER
again to restart washer. If code appears again, call for service.
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
⁄ "
1
2
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor.
Use only HE detergent. Always measure detergent and follow
manufacture's directions based on load size and soil level.
Press POWER to cancel the cycle. Make sure the door is closed
completely and latching. Check for items in the washer drum
that may be keeping the door from closing completely.
Washer is tightly packed. Remove some items. See "Cycle
Guide" for load size recommendations. Make sure that all
shipping materials have been removed. See the Installation
Instructions.
Remove items from drum and restart Clean Washer with affresh
cycle.
This code may appear when the washer is first turned on. Open
and close the door to clear the display.
Close the door completely.
Press POWER once to clear the code. Then press POWER
again to restart washer. If code appears again, call for service.
Solution
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17