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en-us Customer Service
To empty the residual water out
9.
of the appliance, detach the
supply hose and let the water
drain out.
18.4 Disposal of your old
appliance
Environmentally sound disposal
allows valuable raw materials to
be recycled.
WARNING
Avoid a risk of entrapment upon
disposal.
Unplug the appliance from the
▶
power outlet.
Cut the power cord and remove
▶
the door upon discarding the
appliance.
Check your local area for large
▶
appliance recycling programs.
19 Customer Service
Customer Service
If you have any questions, are un-
Customer Service
able to eliminate an issue in the
appliance yourself, or the appli-
ance needs to be repaired, please
contact our Customer Service.
With any warranty repair, we will
make sure your appliance is re-
paired by an authorized service
provider using genuine replace-
ment parts. We use only genuine
replacement parts for all repairs.
Detailed information on the war-
ranty period and terms of warranty
can be found in the Statement of
Limited Product Warranty, from
your retailer, or on our website.
If you contact the Customer Ser-
vice, you will need the model
number (E-Nr.), the production
number (FD) and the consecutive
numbering (Z-Nr.) of your appli-
ance.
USA:
50
1-800-944-2904
www.bosch-home.com/us/owner-
support/get-support
www.bosch-home.com/us/shop
CA:
1-800-944-2904
www.bosch-home.ca/en/service/
get-support
www.bosch-home.ca/en/service/
cleaners-and-accessories
For assistance with connecting to
Home Connect™, you can also
view instructions here:
www.home-connect.com/us/en/
help-support/set-up
19.1 Model number (E-
Nr.), production
number (FD) and
consecutive
numbering (Z-Nr.)
You can find the model number
(E-Nr.), the production number
(FD) and the consecutive number-
ing (Z-Nr.) on the appliance's rat-
ing plate.
The rating plate is located inside
the appliance door.
Making a note of your appliance's
details and the Customer Service
telephone number will enable you
to find them again quickly.
19.2 AquaStop® Pledge
In addition to the standard war-
ranty provided by BSH, BSH will
also compensate customers for
damage caused by a specific fault
in the AquaStop system giving
rise to a valid warranty claim.
Compensation will be provided
under the following conditions:
¡ If water damage is caused by a
defect in materials or workman-
ship in the AquaStop system,
BSH will compensate cus-
tomers reasonable and verifi-
able damages.
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