Machine Cannot Be Operated - Ricoh Aficio MP C2000 Operating Instructions Manual

Machine Cannot Be Operated

If the following conditions arise while users are operating the machine, provide
instructions on how to deal with them.
Condition
Cannot print using the printer
driver or connect using the
TWAIN driver.
Cannot authenticate using the
TWAIN driver.
After starting [User Manage-
ment Tool] or [Address Manage-
ment Tool] in
SmartDeviceMonitor for Ad-
min and entering the correct
login user name and pass-
word, a message appears to
notify that an incorrect pass-
word has been entered.
Cannot log on to the machine
using [Document Server : Au-
thentication/Encryption] in
DeskTopBinder.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V3 / ScanRouter EX
Enterprise V2.
Cause
User authentication has been
rejected.
The encryption key specified
in the driver does not match
the machine's driver encryp-
tion key.
Another user is logging on to
the machine.
Authentication is taking time
because of operating condi-
tions.
Authentication is not possible
while the machine is editing
the address book data.
"Restrict Simple Encryption"
is not set correctly. Alterna-
tively, [SSL/TLS] has been ena-
bled although the required
certificate is not installed in
the computer.
Authentication Does Not Work Properly
Solution
Enter the login user name and
login password in the printer
driver.
If using Windows authentica-
tion or , LDAP Authentica-
tion, or Integration Server
Authentication, inquire the
network administrator for the
user name and login name.
If using basic authentication,
inquire the user administra-
tor.
Specify the driver encryption
key registered in the machine.
See p.136 "Driver Encryption
Key".
Wait for the user to log off.
Make sure the LDAP server
setting is correct.
Make sure the network set-
tings are correct.
Wait until editing of the ad-
dress book data is complete.
Set "Restrict Simple Encryp-
tion" to [On]. Alternatively,
enable [SSL/TLS], install the
server certificate in the ma-
chine, and then install the cer-
tificate in the computer.
Reference
See p.155 "Restrict Use of
Simple Encryption".
See p.145 "Setting the SSL
/ TLS Encryption Mode".
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