SENDO SND251 Manual page 52

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unauthorized repair, misuse, neglect, abuse,
accident, alteration, improper installation, or other
acts which are not the fault of SENDO, including
damage caused by shipping.
b) Physical damage to the surface of the Product,
including scratches or cracks in or to the outside
casing or LCD, or damages caused by dropping
the Product.
c) The Product has been damaged from external
causes such as liquid, water, collision with an
object, or from fire, flooding, sand, dirt, windstorm,
lightening, earthquake or damage from exposure to
weather conditions, an Act of God, or battery
leakage, theft, blown fuse, or improper use of any
electrical source, damage caused by computer or
internet viruses, bugs, worms, Trojan Horses,
cancelbots or damage caused by the connection to
other products not recommended for
interconnection by SENDO.
d) The Product has been altered or repaired by
anyone other than an approved SENDO service
center or if it has been used with unapproved
accessories or other ancillary items.
e) For adaptations or adjustments made to the
Product to comply with local standards in any
country other than one for which the Product was
designed and manufactured.
f) Loss or integrity of any user data stored in the
Product or any storage device used in conjunction
with the Product at any time
g) The Customer Service Department at SENDO
was not advised by the Consumer in writing of the
alleged defect or malfunction of the Product within
fourteen (14) days after the expiration of the
applicable limited warranty period.
h) The Product serial number plate or the accessory
data code has been removed, defaced or altered.
i) The defect or failure to operate was caused by
defective function of the cellular system or by
inadequate signal reception.
8. If a problem develops during the limited warranty
period, the Consumer shall take the following step-
by-step procedure:
a) The Consumer shall return the Product to the
place of purchase for repair or replacement
processing. Back up all data before returning the
Product for repair. If the Consumer has sensitive
information stored on the Product, the Consumer
must copy it to another device and delete it from the
Product before repair.
b) If "a" is not convenient because of distance (more
than 50 miles) or for other good cause, the
Consumer may contact the Customer Service
Department at SENDO, at the phone number listed
on the bottom of the next page, for further
instructions.
c) The Consumer shall ship the Product prepaid
and insured. Expenses related to removing the
Product from an installation are not covered under
this limited warranty.
d) The Consumer will be billed for any parts or labor
charges not covered by this limited warranty. The
Consumer will be responsible for any expenses
related to reinstallation of the Product.
e) SENDO will repair or authorize the repair of the
Product under the limited warranty within 30 days
after receipt of the Product by SENDO or an
SENDO authorized service center. If SENDO
cannot perform repair covered under this limited
warranty within 30 days, or after a reasonable
number of attempts to repair the same defect,
SENDO at its sole option, will provide a
replacement Product or refund the purchase price
of the Product less a reasonable amount for usage.
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