Brother MFC-J5830DW User Manual
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Brother MFC-J5830DW User Manual

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Basic User's Guide
MFC-J5830DW
MFC-J5930DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and information,
see the Online User's Guide at
solutions.brother.com/manuals

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Summary of Contents for Brother MFC-J5830DW

  • Page 1 Basic User's Guide MFC-J5830DW MFC-J5930DW Brother recommends keeping this guide next to your Brother machine for quick reference. Online User's Guide This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals...
  • Page 2 Register your product online at www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: • may serve as confirmation of the purchase date of your product if you lose your receipt;...
  • Page 3 FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.
  • Page 4 Ordering Accessories and Supplies For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.
  • Page 5 PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR...
  • Page 6 You Can Use the Following Features Easy-to-use Multi-Purpose Mobile Connect Tray Use Brother iPrint&Scan to check the machine status and access various functions The Multi-Purpose Tray (MP Tray) allows from mobile devices. printing on a wide variety of paper with quick exchange.
  • Page 7 Mobile Print/Scan Guide This Guide provides useful information about for Brother iPrint&Scan printing from your mobile device, and scanning from your Brother machine to your ® mobile device when connected to a Wi-Fi network. Visit solutions.brother.com/manuals.
  • Page 8 Macintosh) Print photos from a USB flash drive Basic User's Guide Print a PDF file from a USB flash drive Basic User's Guide Print from your mobile device (Brother Mobile Print/Scan Guide iPrint&Scan) Print using mobile functions Online User's Guide...
  • Page 9 To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals. ® (Windows You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is included in the standard installation and, when installed, you can find it either as a shortcut on ®...
  • Page 10 Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com • Provides several ways to search • Displays related questions for more information • Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly, this screen is subject to change without notice. viii...
  • Page 11 • The screens in this User's Guide are for illustration purposes only and may differ from the actual screens. For the Latest Driver Updates Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

  • Page 12: Table Of Contents

    New Information from Brother................6 ® Access Brother Utilities (Windows ) .................6 ® Uninstall the Brother Software and Drivers (Windows ) .........7 Paper Handling ....................8 Load Paper ........................8 Loading Paper Overview .................8 Load Letter or A4 Size Paper in Paper Tray #1 / Paper Tray #2 ....10 Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2 ..12...
  • Page 13 Scan Using the Scan Button on Your Brother Machine...........26 Scan Using the Scan Button on the Machine ..........26 Fax ........................27 Before Faxing ......................27 Set Your Station ID ..................27 Telephone Line Interference/VoIP..............27 Receive Modes Overview ................28 Choose the Correct Receive Mode..............29 Set the F/T Ring Time (Pseudo/Double-ring)..........30...
  • Page 14 Printer Jam or Paper Jam................56 Appendix ......................65 Enter Text on Your Brother Machine................65 Check the Machine Information................65 Reset Your Brother Machine ...................66 Reset Functions Overview................66 Supply Specifications ....................67 Index ........................68...

  • Page 15: General Information

    General Information Control Panel Overview NFC (Near Field Communication) symbol (MFC-J5930DW) You can use card authentication by touching the IC card to the NFC symbol on the control panel. ™ If your Android device supports the NFC feature, you can print from your device or scan documents to your device in the same way.
  • Page 16 3. Menu buttons (Back) Press to go back to the previous menu. (Home) Press to return to the Home screen. (Cancel) Press to cancel an operation. 4. Dial Pad Press the numbers to dial telephone or fax numbers and to enter the number of copies. 5.

  • Page 17: Touchscreen Lcd Overview

    When Quiet Mode is turned called the Ready Mode screen. When on, the print speed becomes slower. displayed, it indicates that your machine is ready for the next command. (MFC-J5830DW in USA only) You can change the Ready Mode screen. While appears, (Quiet Mode) For more information, see the Online is not displayed.
  • Page 18 Press to access Scan mode. • Press , displayed at the • [Web] bottom of the screen to access the Press to connect the Brother machine Home Screens. to an Internet service. For more information, see the Online Wireless Status User's Guide.
  • Page 19 9. [New Fax(es):] • This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD. • DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this may cause an error. When [Fax Preview] is set to [On], [New Fax(es)] displays how many new faxes you have received and stored in the memory.

  • Page 20: New Information From Brother

    Access Brother Utilities New Information from Brother ® (Windows New information from Brother appears in the Brother Utilities is an application launcher information bar when the notification settings that offers convenient access to all Brother such as [Message from Brother] and applications installed on your computer.

  • Page 21: Uninstall The Brother Software And Drivers (Windows ® )

    Select your machine. Select the operation you want to use. Uninstall the Brother Software and Drivers ® (Windows Launch (Brother Utilities). Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.

  • Page 22: Paper Handling

    Paper Handling Load Paper Loading Paper Overview Load the paper in the paper tray as follows. Fan the stack of paper well. The paper size determines the orientation when loading paper. Tray #1 How to Load Paper Tray #2 Letter ♦ Letter ♦...
  • Page 23 MP Tray How to Load Paper Letter ♦ Landscape orientation A4 ♦ Executive Adjust the MP tray paper guides. Ledger Portrait orientation Legal Folio Mexico Legal Adjust the MP tray paper India Legal guides. Photo Photo L Photo 2L Index card Envelopes ♦...

  • Page 24: Load Letter Or A4 Size Paper In Paper Tray #1 / Paper Tray #2

    Load Letter or A4 Size Paper Gently press and slide the paper width guides (1) and then the paper length in Paper Tray #1 / Paper guide (2) to fit the paper size. Tray #2 Make sure the triangular mark (3) on the paper width guide (1) and paper length guide (2) line up with the marks for the •...
  • Page 25 Gently load paper in the paper tray with Overfilling the paper tray may cause the printing surface face down. paper jams. Landscape orientation Replace the tray top cover. Make sure the paper length guide (1) touches the edges of the paper. Slowly push the paper tray completely into the machine.

  • Page 26: Load Ledger, Legal, Or A3 Size Paper In Paper Tray #1 / Paper Tray #2

    Pull out the paper support until it locks Load Ledger, Legal, or A3 into place. Size Paper in Paper Tray #1 / Paper Tray #2 • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
  • Page 27 Rest the tray on a flat surface. Fan the stack of paper well to avoid paper jams and misfeeds. Push the green slider to the left and then extend the tray until it locks into place. Always make sure the paper is not curled or wrinkled.
  • Page 28 Gently adjust the paper width guides (1) Slowly push the paper tray completely to fit the paper. into the machine. Make sure the paper guides touch the edges of the paper. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

  • Page 29: Load Paper In The Multi-Purpose Tray (Mp Tray)

    Load Paper in the Multi- Gently press and slide the MP tray paper guides to match the width of the purpose Tray (MP Tray) paper you are using. • If the [Check Paper] setting is set to [On] and you set the paper in the MP tray, a message appears on the LCD asking if you want to change the paper type and paper size.
  • Page 30 Gently load the paper in the MP tray Using both hands, gently adjust the MP with the printing surface face up. tray paper guides to fit the paper. Landscape orientation Pull out the paper support until it locks If you are having difficulty loading paper in into place.

  • Page 31: Change The Paper Size And Paper Type

    Related Information Change the Paper Size • Error and Maintenance Messages on and Paper Type page 40 Set the Paper Size and Paper Type settings Change the Check for the paper tray. Paper Size Setting • To get the best print quality, set the machine for the type of paper you are If the Check Paper setting is set to [On] and using.

  • Page 32: Recommended Print Media

    Load Documents Media Load Documents in the Automatic Document Feeder For the best print quality, we recommend using the Brother paper listed in the table. (ADF) Brother paper The ADF can hold multiple pages and feeds each sheet individually. Paper Type...

  • Page 33: Load Documents On The Scanner Glass

    Adjust the paper guides (1) to fit the If you loaded a small size document and document size. cannot remove it, lift the ADF document support (1), and then remove the document. Place your document face up in the ADF, as shown in the illustration, until you feel the document touch the feed rollers and the machine beeps.
  • Page 34 Place the document face down in the upper left corner of the scanner glass as shown in the illustration. Close the document cover. IMPORTANT If you are scanning a book or thick document, DO NOT slam or press on the document cover.

  • Page 35: Print

    Before attempting any printing operation, printing properties or preferences button to confirm the following: change the printer setting. • Make sure you have installed the Brother software and drivers. Print on Both Sides of the Paper • For USB or network cable users: Make...

  • Page 36: Print Photos Directly From A Usb Flash Drive

    Print Photos Directly Press [OK]. from a USB Flash Drive Read and confirm the displayed list of options. Preview and Print Photos from a USB Flash Drive To change the print settings, press [Print Settings]. Preview your photos on the LCD before you When finished, press [OK].

  • Page 37: Print A Pdf File Directly From A Usb Flash Drive

    Print a PDF File Directly Press [Black Start] or [Color Start]. from a USB Flash Drive Related Models: MFC-J5930DW You can print a PDF file directly from a USB flash drive. PDF files that are 2 GB or more cannot be printed.

  • Page 38: Copy

    Copy Copy a Document After you have finished selecting new options, you can save them by pressing the [Save as Shortcut] button. Make sure you have loaded the correct size paper in the paper tray. Press [Black Start] or [Color Start].

  • Page 39: Scan

    Open. Before attempting to scan, confirm the following: Click the Scan tab. • Make sure you have installed the Brother software and drivers. • For USB or network cable users: Make sure the interface cable is inserted correctly.

  • Page 40: Scan Using The Scan Button On Your Brother Machine

    Scan Using the Scan • Press [Start] to start scanning without changing additional settings. Button on Your Brother The machine starts scanning. If using Machine the machine's scanner glass, follow the LCD instructions to complete the scanning job. Scan Using the Scan Button...

  • Page 41: Fax

    Press Set the machine's Station ID if you want the date and time to appear on each fax you Related Information send. • Enter Text on Your Brother Machine on NOTE page 65 (USA only) Telephone Line Interference/ The Telephone Consumer Protection Act of...

  • Page 42: Receive Modes Overview

    Receive Modes Overview • VoIP (Voice over IP) is a type of phone system that uses an Internet Some receive modes answer automatically connection, rather than a traditional ([Fax Only] and [Fax/Tel]). You may phone line. want to change the Ring Delay before using these modes.

  • Page 43: Choose The Correct Receive Mode

    Choose the Correct Receive Will you be using your Brother machine on the same line as your telephone? Mode • Do you want to receive voice calls and faxes automatically? The correct Receive Mode for you is determined by the external devices and...

  • Page 44: Set The F/T Ring Time (Pseudo/Double-Ring)

    [Settings] > [All Because the F/T ring is a setting only on your Settings] > [Fax] > [Setup Brother machine, extension and external Receive] > [Ring Delay]. telephones will not ring; however, you can still answer the machine's call on any telephone.

  • Page 45: Store Numbers

    Store Numbers Change or Delete Address Book Names or Numbers You can set up your machine to store fax numbers in the Address Book. Press [Fax] > [Address Book] If you lose electrical power, the Address Book numbers that are in the machine's >...

  • Page 46: Telephone Services And External Devices

    Telephone Services and External Devices You may be able to use the following services and connections with your Brother machine. These are summaries of ways to connect your machine. For more information about each topic, see the Online User's Guide.

  • Page 47: Fax Using Your Machine

    Fax Using Your Press [Call History] > [Caller ID History]. Machine Select the number you want, and then press [Apply]. Send a Fax • [Address Book] (Select a number from the Address Book.) Press [Address Book]. Load your document in the ADF or place it on the scanner glass.

  • Page 48: Fax Using Your Computer (Pc-Fax)

    Contact the application's vendor if you need more support. Send Faxes from Your Computer The Brother PC-FAX feature lets you send a file, created in any application on your computer, as a standard fax and even attach a cover page.

  • Page 49: Receive Faxes On Your Computer (Windows Only)

    FAX Receive software must be running on your computer. • Before you can set up PC-Fax Receive, you must install the Brother software and drivers on your computer. Make sure your Brother machine is connected to your computer and turned on.

  • Page 50: Routine Maintenance

    Routine Maintenance Clean the Scanner (MFC-J5930DW) Open the scanner glass cover (1), and clean the white bar (2) and the glass strip (3) with a soft lint- free cloth moistened with water. Unplug the machine from the AC power outlet. Lift the document cover (1).
  • Page 51 [No], and then press to finish not improved, try installing a new Genuine the Print Quality check. Brother Brand replacement ink cartridge for • If lines are missing (see Poor, each problem color. Try cleaning the print below), press [Yes].

  • Page 52: Check The Print Alignment From Your Brother Machine

    Check the Print Repeat this step for the rest of the patterns. Alignment from Your Brother Machine When the print alignment is not adjusted correctly, text looks blurry like this. If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment.

  • Page 53: Troubleshooting

    Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.

  • Page 54: Error And Maintenance Messages

    If the Touchscreen displays errors and your Android device supports the NFC feature, touch your device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)
  • Page 55 Error Message Action Cannot Detect Ink Use a new Genuine Brother Ink Cartridge. If the error is not cleared, Volume call Brother Customer Service. Data Remaining in Press . The machine will cancel the job and clear it from the Memory memory.
  • Page 56 Error Message Action Ink Low One or more of the ink cartridges are near the end of their lives. Order a new ink cartridge. You can continue printing until the Touchscreen displays Replace Ink. For more information, see the Online User's Guide: Replace the Ink Cartridges.
  • Page 57 Error Message Action No Paper Fed Do one of the following: No Paper Fed • Refill the paper tray, and then follow the LCD instructions. [Tray #1] • Remove and reload the paper, and then follow the LCD instructions. No Paper Fed [MP The paper was not inserted in the center position of the MP tray.
  • Page 58 Error Message Action Paper Size 1. Check that the paper size you selected on the machine's display Mismatch matches the size of the paper in the tray. Paper Size See Related Information: Change the Paper Size and Paper Type Mismatch [Tray at the end of this section.
  • Page 59 Error Message Action Tray #1 Settings This message is displayed when the setting to confirm the paper type and size is enabled. Tray #2 Settings To not display this confirmation message, change the setting to Off. MP Tray Settings See Related Information: Change the Check Paper Size Setting at the end of this section.

  • Page 60: Transfer Your Faxes Or Fax Journal Report

    Error Message Action Wrong Tray Follow the instructions on the Touchscreen and try to print again. Settings Configure the paper size setting for the tray according to the LCD instructions. Related Information • Load Paper on page 8 • Load Paper in the Multi-purpose Tray (MP Tray) on page 15 •...

  • Page 61: Troubleshooting For Wireless Lan Setup

    • If your WLAN access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter. • Check that you are selecting the correct SSID (network name) and are entering the correct network key.

  • Page 62: Print Or Scan Problems

    Print or Scan Problems IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you cannot print or scan a document, check the following: All of the machine's protective parts have been removed. The interface cables are securely connected to the machine and the computer.
  • Page 63 • Change the LAN cable for a new one. • Use a different LAN port on your hub. • Make sure your machine's wired connection is on. For a wireless network connection: • Confirm your machine's wireless status on the LCD. Your machine is not connected to the wireless access point.

  • Page 64: Troubleshooting For Other Print Problems

    If you are printing a photo from your computer, set the Media Type in the printer driver. Photo paper does not When you print on Brother Photo paper, load one extra sheet of the feed correctly. same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.
  • Page 65 For more information, see the Online User's Guide: Correct the Paper Feed to Clear Vertical Lines. Related Information • Clean the Scanner on page 36 • Check the Print Quality on page 36 • Check the Print Alignment from Your Brother Machine on page 38...

  • Page 66: Fax And Telephone Problems

    Fax and Telephone Problems If you cannot send or receive a fax, check the following: Connect one end of the telephone line cord to the area labeled "LINE", and then connect the other end of the telephone line cord directly to a telephone wall jack. If you can send and receive faxes when the telephone line is directly connected to the fax, the problem may be unrelated to the machine.

  • Page 67: Troubleshooting For Other Fax Problems

    If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. 1. Plug the telephone line cord directly from the telephone wall jack to your Brother machine’s LINE jack.
  • Page 68 Difficulties Suggestions Left and right margins Turn on Auto Reduction. are cut off or a single page is printed on two pages. Dialing does not work. Check all line cord connections. (No dial tone) Change Tone/Pulse setting. (Available only for some countries) Poor sending quality.

  • Page 69: Document And Paper Jams

    Document and Paper Jams Document Jams Document is Jammed in the Bottom of the ADF Unit Related Information • Error and Maintenance Messages on Remove any paper that is not jammed page 40 from the ADF. Document is Jammed in the Top of Lift the ADF document support, and remove the jammed paper.

  • Page 70: Printer Jam Or Paper Jam

    Pull the jammed document out to the Printer Jam or Paper Jam right. Locate and remove the jammed paper. Related Information • Error and Maintenance Messages on page 40 Paper is Jammed in the Front of the Machine If the LCD displays the following paper jam messages, follow these steps: •...
  • Page 71 If your LCD error message was repeat If your LCD error message was repeat paper jam messages, for example paper jam messages, for example [Repeat Jam Front/Rear], lift the [Repeat Jam Front/Rear], do the paper support (1), and then pull it at an following: angle completely out of the machine as a.
  • Page 72 Using both hands, use the finger holds If your LCD error message was repeat on each side of the machine to lift the paper jam messages, for example scanner cover (1) into the open position. [Repeat Jam Front/Rear], move the print head (if necessary) to take out any paper remaining in this area.
  • Page 73 Gently close the scanner cover using IMPORTANT the finger holds on each side. • If the print head is in the right corner as shown in the illustration, you cannot move the print head. Close the scanner cover, and then reconnect the power cord. Open the scanner cover again, and then hold down until the print head moves to the...
  • Page 74 c. Close the Jam Clear Cover. Make back in the machine. Make sure you fit sure the cover is closed completely. the paper support into the channels. If your LCD error message was [Jam Front/MP Tray] or [Repeat Jam Front/MP Tray], make sure you look Slowly push Tray #1 completely into the carefully inside the MP tray for jammed machine.
  • Page 75 • [Jam Tray2], [Repeat Jam Tray2] a. Open the Jam Clear Cover (1) at the back of the machine. Unplug the machine from the AC power outlet. If the paper is loaded in the MP tray, remove the paper. Pull Tray #1 (1) completely out of the machine as shown by the arrow.
  • Page 76 then slowly pull the jammed paper out of Slowly pull the jammed paper (1) out of the MP tray. the machine. If your LCD error message was repeat paper jam messages, for example [Repeat Jam Rear], move the print head (if necessary) to take out any paper remaining in this area.
  • Page 77 Then unplug the machine from the power source and take out the paper. (MFC-J5830DW) Slowly push Tray #1 completely into the machine. (MFC-J5930DW) Slowly push Tray #1 and Tray #2 (if removed) completely into •...

  • Page 78: Remove Paper Scraps

    Related Information • Remove Paper Scraps on page 64 Remove Paper Scraps If you repeatedly experience paper jams (3 times or more), the LCD displays a message asking if you want to remove the scraps. Press [Yes] to return to the Home screen.

  • Page 79: Appendix

    • The keyboard layout may differ depending on the function you are Related Information setting. • Set Your Station ID on page 27 When you need to enter text on your Brother machine, a keyboard will appear on the Check the Machine Touchscreen. Information...

  • Page 80: Reset Your Brother Machine

    Settings] > [Initial Setup] > set at the factory. [Reset]. Brother strongly recommends you perform this operation when you dispose of the Press the reset option you want to use. machine. Unplug the interface cable before you...

  • Page 81: Supply Specifications

    FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creativity. Mac users can access Brother CreativeCenter at this web address: www.brother.com/creativecenter Related Information...

  • Page 82: Index

    56 ADF (automatic document feeder)..18 Automatic fax receive........28 Manual receive..........28 Brother Brother numbers.........i Customer Service.......i NFC (Near Field Communication)... iv, 40 FAQs (Frequently Asked Questions)..i product support........i service centers........i Paper check paper setting......17 how to load ........8 Cleaning Print.............
  • Page 83 print or scan problems ....48 Voice Mail..........32 VoIP systems......... 27, 32 Warranty is in the box Notice of disclaimer ......iii Wireless LAN report......47...
  • Page 84 Visit us on the World Wide Web www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. Made from 100% recycled paper...

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