Brother MFC-J2320 Basic User's Manual
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Brother MFC-J2320 Basic User's Manual

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Basic User's Guide
MFC-J2320
MFC-J5320DW
Version 0
OCE/ASA/SAF/GLF

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Summary of Contents for Brother MFC-J2320

  • Page 1 Basic User’s Guide MFC-J2320 MFC-J5320DW Version 0 OCE/ASA/SAF/GLF...
  • Page 2 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product online at http://www.brother.com/registration © 2014 Brother Industries, Ltd. All rights reserved.

  • Page 3: Features

    1 Paper Tray - - - 250 sheets / Up to A3 or Ledger 2 Manual Feed Slot - - - 1 sheet Mobile Connect Add Shortcuts Use Brother iPrint&Scan to print and scan Save your most frequently-used images and files from mobile devices. settings as Shortcuts.
  • Page 4 PDF file / Brother print from OS X v10.7.x or later and your iPhone, Solutions Center iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print This Guide provides details on how to use Google...
  • Page 5 4 Step-by-Step Instructions Where can I find the Online User’s Guide? ® (Windows Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (Where XXXX is your model name.) > Support > User’s Guides. ® (Windows Tap or click (Brother Utilities) >...
  • Page 6 Provides several ways to search  Displays related questions for additional information  Receives regular updates based on customer feedback * The FAQ home page will vary depending on your model. Where can I find these FAQs? Brother Solutions Center http://support.brother.com...

  • Page 7: Table Of Contents

    Scanning to a computer ... 22 How to use the documentation ..1 Before scanning ......22 Symbols and conventions .... 1 How to scan a document as a About Brother Utilities PDF file using ControlCenter4 ® ® (Windows ) ........1 (Windows )........
  • Page 8 10 Receiving a fax ....30 Receive Modes ......30 Choose the Receive Mode.... 30 Using Receive Modes ....31 Receive Mode settings....32 Ring Delay ......... 32 F/T Ring Time (Fax/Tel mode only) ....32 Routine maintenance ..33 How to clean and check the machine ........

  • Page 9: General Information

    ® Windows documentation Click (Start) > All Programs > Brother > (Brother Utilities). Thank you for buying a Brother product! Reading the documentation will help you ® (Windows make the most of your machine. Tap or click (Brother Utilities) either on the Start screen or the Symbols and conventions desktop.

  • Page 10: Control Panel Overview

    Chapter 1 Control panel overview The MFC-J2320 and MFC-J5320DW have the same 2.7"(67.5 mm) Touchscreen LCD and Touchpanel. NOTE Most of the illustrations in this User’s Guide show the MFC-J5320DW. 1 2.7"(67.5 mm) Touchscreen LCD (Liquid Crystal Display) Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.
  • Page 11 General information 2 Touchpanel: Power On/Off  Back Press to turn the machine on. Press to go back to the previous menu level. Press and hold down to turn the machine Home  off. The Touchscreen LCD displays Press to return to the Home screen. Shutting Down and stays on for a few ...

  • Page 12: (67.5 Mm) Touchscreen Lcd

    Chapter 1 2.7"(67.5 mm) Touchscreen Home Screen 3 There are three Home screens that you can access by pressing d or c. From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens. Home Screen 1 This screen provides access to A3 Copy Shortcuts operations.
  • Page 13 New Fax(es) displays how many new  faxes you have received and stored in the machine’s memory. Press to connect the Brother machine to an Internet service. Press View to view the faxes on the Touchscreen. For details, see Web Connect Guide.
  • Page 14 Chapter 1 Settings screen 9 Warning icon When you press (Settings), the Touchscreen LCD displays the machine’s status. This screen provides access to all the machine’s settings. The warning icon appears when there is an error or maintenance message; press Detail to view it, and then press to return to Ready mode.

  • Page 15: Entering Text

    General information Entering Text 4 Receive Mode Displays the current Receive Mode: When you must enter text into the machine, a  Fax (Fax Only) keyboard appears on the Touchscreen.  Fax/Tel  External TAD  Manual NOTE (For some countries) When the Distinctive Ring feature is turned on, the Touchscreen displays D/R.

  • Page 16: Loading Paper

    Loading paper Before loading paper Loading paper in the paper tray Load only one size of paper and one type of paper in the paper tray at a time. Paper size and loading orientation  When loading a different paper size in the tray, you must also change the paper size The paper size determines the orientation setting in the machine.
  • Page 17 Loading paper When using A4, Letter or Executive size Fan the stack of paper well to avoid paper: paper jams and misfeeds. Pull the paper tray completely out of the machine. NOTE Always make sure the paper is not curled. Load paper in the paper tray with the printing surface face down.
  • Page 18 Chapter 2 Gently adjust the paper guides (1) to the Pull out the paper support (1) until it paper. locks into place, and then unfold the Make sure the paper guides touch the paper support flap (2). sides of the paper. Change the paper size setting in the Check that the paper is flat in the tray machine’s menu, if needed.
  • Page 19 Loading paper When using A3 or Ledger size paper: Push the blue slider a second time until it locks in the release position, and then Pull the paper tray completely out of the extend the tray until the blue slider machine.
  • Page 20 Chapter 2 Fan the stack of paper well to avoid Check that the paper is flat in the tray paper jams and misfeeds. and below the maximum paper mark (1). Overfilling the paper tray may NOTE cause paper jams. Always make sure the paper is not curled or wrinkled.

  • Page 21: Loading Paper In The Manual Feed Slot

    Loading paper Loading paper in the When using A3 or Ledger size paper: manual feed slot Open the manual feed slot cover. Use the manual feed slot to load special print media, one sheet at a time. The manual feed slot does not support printing faxes.
  • Page 22 Chapter 2 Load only one sheet of paper in the Using both hands, push one sheet of manual feed slot with the printing paper into the manual feed slot until the surface face up. front edge touches the paper feed rollers.

  • Page 23: Paper Settings

    Press Paper Type. Press Paper Size. Press a or b to display Plain Paper, Inkjet Paper, Brother BP71 or Press a or b to display the option you Other Glossy, and then press the want to set, and press it.

  • Page 24: Check Paper Setting

    Recommended print media To get the best print quality, we recommend using the Brother paper in the table. If the listed Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities. Brother paper...

  • Page 25: Loading Documents

    Loading documents How to load Unfold the ADF document support (1). documents You can send a fax, make copies, or scan from the automatic document feeder (ADF) and from the scanner glass. Using the ADF The ADF can hold up to 35 pages and feed each sheet individually.

  • Page 26: Using The Scanner Glass

    Chapter 3 How to load documents NOTE • DO NOT load your document underneath NOTE the supports (1). To use the scanner glass, the ADF must be empty. Lift the document cover. Place the document face down in the upper left corner of the scanner glass. •...

  • Page 27: Printing From A Computer

    Before you can print from a computer, you must install the printer driver. (See Online User’s Guide.) Install the Brother printer driver from the CD-ROM or Brother Solutions Center. (See Quick Setup Guide.) From your application, select the Print command.

  • Page 28: Copying

    Copying How to copy Copy options overview Do one of the following to load your To change the copy options, press Copy, and document: then press Options. Press a or b to scroll through the copy settings. When the setting ...

  • Page 29: Paper Type

    10x15cm, Letter, Legal, Ledger or Folio and then press the option you NOTE want to set. When Brother BP71 or Other Glossy is NOTE chosen, the paper tray does not support the paper larger than A4 or Letter size. If you are using the manual feed slot, insert only one sheet of paper at a time.

  • Page 30: Scanning To A Computer

    Scanning to a computer Before scanning If the ControlCenter4 Mode screen appears, click the Advanced Mode, and then click OK. To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. ...

  • Page 31: How To Scan A Document As A Pdf File Using The Touchscreen

    Scanning to a computer 1 Select PDF (*.pdf) from the Choose the settings for Scan Type, File Type drop-down list. Resolution, File Type, Scan Size and 2 Type a file name for the document. Remove Background Colour if 3 Click Folder. You can save the file to required.

  • Page 32: Printing Photos From A Usb Flash Drive

    Printing photos from a USB flash drive PhotoCapture Center Press d or c to display the photo you want to print, and then press it. operations Enter the number of copies: (PHOTO mode)  Press - or + on the Touchscreen. Press the number of copies to ...

  • Page 33: Photocapture Center Print Settings Overview

    Printing photos from a USB flash drive PhotoCapture Center print settings overview You can temporarily change the print settings for the next print. The machine returns to its default settings after printing. NOTE You can save the print settings you use most often by setting them as the default.

  • Page 34: Telephone Services And External Devices

    VoIP system, contact your Voicemail VoIP provider. If you have a voicemail service on the Connecting an external telephone line that your Brother machine is telephone answering device connected to, they may conflict with one (TAD) another when receiving incoming faxes. If using this service, we suggest setting the Brother machine’s Receive Mode to...

  • Page 35: Sending A Fax

    Sending a fax How to send a fax To change the fax-sending settings, press Options. Press a or b to scroll through the fax settings. When the Do one of the following: setting you want is displayed, press it  Place the document face up in the and choose your new option.

  • Page 36: Stop Faxing

    Chapter 9 Enter the fax number. When the Touchscreen displays Next page?, do one of the following: Using the dial pad on the Touchscreen.  To send a single page, press No. The machine sends the document. Using (Address Book) ...

  • Page 37: Storing Address Book Numbers

    Sending a fax Storing Address Book To store a second fax or telephone number, press Address 2. numbers Enter the fax or telephone number (up to 20 digits) using the Touchscreen. You can store up to 100 Addresses with a Press OK.

  • Page 38: Receiving A Fax

    Receiving a fax Receive Modes You must choose a Receive Mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode.

  • Page 39: Using Receive Modes

    Receiving a fax NOTE (For some countries) If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off. (See Online User’s Guide.) (For New Zealand) If you cannot change the Receive Mode, make sure the FaxAbility feature is set to Off. (See Online User’s Guide.) Press a or b to display Fax Only, Fax/Tel, External TAD or Manual, and then press the option you want.

  • Page 40: Receive Mode Settings

    Chapter 10 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When your machine receives a call, you and your caller will hear the normal telephone Ring Delay sets the number of times the ring. The number of rings is set in the ring machine rings before it answers in Fax Only delay setting.

  • Page 41: Routine Maintenance

    Routine maintenance How to clean and Checking the print quality check the machine If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. Check this by Cleaning the scanner glass printing the Print Quality Check Sheet and looking at the nozzle check pattern.
  • Page 42 Brother Original Innobella replacement ink cartridge for each problem colour. Try cleaning the print head up to five more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

  • Page 43: Checking The Print Alignment

    Routine maintenance Checking the print alignment For the “A” pattern, press a or b to display the number of the test print that has the least visible vertical stripes If your printed text becomes blurred or (1-9), and then press it. Then press OK. images become faded, you may need to In the example, number 6 is the best adjust the print alignment after transporting...

  • Page 44: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 45: Error And Maintenance Messages

    Troubleshooting Error and maintenance messages As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the following table.
  • Page 46 A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are using non Brother Original Replace the cartridge with a Brother ink, the machine may not detect the Original ink cartridge. If the error ink cartridge.
  • Page 47 Troubleshooting Error Message Cause Action Print data is left in the machine's Data Remaining in Press . The machine will cancel memory. Memory the job and clear it from the memory. Try to print again. The other person or other person's Try to send or receive again.
  • Page 48 Ink Absorber Pad Full The ink absorber box or flushing box The ink absorber box or flushing box is full. These components are must be replaced. Contact Brother periodic maintenance items that may customer service or your local require replacement after a period of...
  • Page 49 Troubleshooting Error Message Cause Action The room temperature is too low. After increasing the room Low Temperature temperature, allow the machine to warm up to room temperature. Try again when the machine has warmed The USB flash drive you are using Your machine can save to your USB Media is Full.
  • Page 50 Error Message Cause Action The machine is out of paper, or paper Do one of the following: No Paper Fed is not correctly loaded in the paper  Refill the paper tray, and then tray. press OK on the Touchscreen. ...
  • Page 51 Troubleshooting Error Message Cause Action The machine's memory is full. If a fax-sending or copy operation Out of Memory is in progress: Press or Quit or Close and  wait until the other operations that are in progress finish, and then try again.
  • Page 52 Error Message Cause Action The machine has a mechanical Open the scanner cover and remove Unable to Clean XX problem. any foreign objects and paper scraps Unable to Initialize XX from inside the machine. If the error —OR— Unable to Print XX message continues, disconnect the A foreign object, such as a paper clip machine from the power for several...
  • Page 53 Troubleshooting Error Message Cause Action The paper size setting does not 1 Check that the paper size you Wrong Paper match the size of paper in the tray. choose on the Touchscreen matches the size of the paper in The paper orientation is incorrect for the tray.

  • Page 54: Error Animations

    (See Transferring the Fax Journal report to Windows another fax machine on page 47.) From (Start), select All Programs, Brother, Brother Utilities, MFC-XXXX, Transferring faxes to another fax PC-FAX Receive, and select Receive. machine (Where XXXX is your model name.) If you have not set up your Station ID, you ®...

  • Page 55: Document Jam

    Troubleshooting Document jam Make sure you have set PC-Fax Receive on the machine. (See Online User’s Guide.) Documents can jam in the ADF if they are not If faxes are in the machine’s memory inserted or fed correctly, or if they are too when you set up PC-Fax Receive, the long.
  • Page 56 Small document is jammed in the ADF Close the ADF cover. Lift the document cover. Press Insert a piece of stiff paper, such as IMPORTANT cardstock, into the ADF to push any To avoid document jams, close the ADF small paper scraps through. cover correctly by pushing it gently in the centre.

  • Page 57: Printer Jam Or Paper Jam

    Troubleshooting Printer jam or paper jam Lift the Jam Clear Flap, and remove the jammed paper. Follow these steps to locate and remove the jammed paper if the Touchscreen displays: Paper Jam [Front] or Paper Jam [Front,Rear] NOTE If the Touchscreen displays Paper Jam [Rear], see page 51.
  • Page 58 Using both hands, use the finger holds IMPORTANT on each side of the machine to lift the • If paper is jammed under the print head, scanner cover (1) into the open position. unplug the machine from the power source, and then move the print head to reach the paper.
  • Page 59 Troubleshooting Open the Jam Clear Cover (1) at the Close the inside cover and Jam Clear back of the machine. Cover. Make sure the covers are closed completely. Open the inside cover (1). Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
  • Page 60 Open the inside cover (1). Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. Slowly pull the jammed paper out of the machine. Slowly pull the jammed paper (1) out of the machine.
  • Page 61 Troubleshooting IMPORTANT NOTE • If paper is jammed under the print head, If there is a repeat paper jam, a small unplug the machine from the power scrap of paper may be stuck in the source, and then move the print head to machine.

  • Page 62: Troubleshooting For Wireless Lan Setup

    Troubleshooting for Wireless LAN setup Wireless LAN report After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically. If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions.

  • Page 63: If You Are Having Difficulty With Your Machine

    If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 64: Print Quality Difficulties

     The ink cartridge may not have been stored correctly before use. Make sure you are using Brother Original Innobella ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.
  • Page 65 The machine prints blank pages. Check the print quality. (See Checking the print quality on page 33.) Make sure you are using Brother Original Innobella ink. To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time.

  • Page 66: Paper Handling Difficulties

    Difficulties Suggestions Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 67: Printing Received Faxes

    Troubleshooting Printing Received Faxes Difficulty Suggestions  Condensed print This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection with static or interference on the Horizontal streaks ...

  • Page 68: Receiving Faxes

    If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls.

  • Page 69: Sending Faxes

    Difficulty Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Online User’s Guide.) Connect the external TAD correctly. (See Online User’s Guide.) Set your answering machine to answer in one or two rings.

  • Page 70: Handling Incoming Calls

    For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt the fax. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 71 Troubleshooting Copying Difficulties Difficulty Suggestions Vertical black lines or streaks Black vertical lines on copies are typically caused by dirt or correction fluid on the appear in copies. glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them.

  • Page 72: Network Difficulties

    MFL-Pro Suite installation. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software. Cannot connect to wireless Investigate the problem using the WLAN Report.

  • Page 73: Dial Tone Detection

    • VoIP (Voice over IP) is a type of phone system that uses an Internet connection, Press rather than a traditional phone line. • Brother does not recommend the use of a Telephone Line Interference VoIP line. VoIP limitations in general can cause some functions of the fax machine or VoIP System not to work correctly.

  • Page 74: Machine Information

    Your machine’s firmware version will  Faxes in memory appear on the Touchscreen. 4 All Settings You can restore all settings to the factory Press default. Brother strongly recommends performing this procedure before handing over or disposing of the machine.

  • Page 75: How To Reset The Machine

    Troubleshooting NOTE Unplug the network cable before you choose Network or All Settings. How to reset the machine Press (Settings). Press All Settings. Press a or b to display Initial Setup. Press Initial Setup. Press a or b to display Reset. Press Reset.

  • Page 76: Index

    Index Address Book Fax, from PC setting up ..........29 See Online User’s Guide. ADF (automatic document feeder) ...17 Fax, stand-alone Automatic receiving ..........30 fax receive ..........30 difficulties ........59 F/T Ring Time, setting ....... 32 Ring Delay, setting ......32 telephone line interference or VoIP Cleaning system ..........
  • Page 77 Paper TAD (telephone answering device), Check Paper setting ......16 external ............ 30 loading ............8 Receive Mode ........30 size of document ........17 Telephone line type ............15 difficulties ..........59 PhotoCapture Center interference or VoIP system ....65 from PC Text, entering ..........7 See Online User’s Guide.
  • Page 78 For Australia Only: Support – For technical support of your Brother Product other than what you can resolve through the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.

  • Page 79: Supplies

    For more information about the replacement consumables, visit us at http://www.brother.com/pageyield. What is Innobella? Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...
  • Page 80 Visit us on the World Wide Web http://www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. www.brotherearth.com...

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