Voice Assistant Issues; The Voice Commands Do Not Work Well; Bixby/Alexa Answers Although I Did Not Call It; Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer - Samsung QN75QN8 B Series User Manual

Voice Assistant Issues

When the Voice Assistant isn't working, these steps may help resolve the problem.

The voice commands do not work well.

Voice commands may differ depending on the
Assistant.
• Bixby: Explore Now
• Amazon Alexa:
Settings
Try Now
• Google Assistant:
Settings
Try Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.

Bixby/Alexa answers although I did not call it.

The TV may recognize an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the Voice Wake-up
• Explore Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
When the TV is far from you or the ambient noise is so loud, the TV may be unable to recognize your voice.
• For best results, you need to be within 10 feet (3-4 m) of your TV. Please look at your TV screen and speak.
Turn on the Voice Wake-up
• Explore Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Voice
Menu Settings
Menu Settings
function or set the Wake-Up Sensitivity
Settings Voice Wake-up
function.
Settings Voice Wake-up
Assistant. Refer to the command examples for each
All Settings General & Privacy
All Settings General & Privacy
to Low.
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Voice
Voice Amazon Alexa
Voice Google Assistant