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Troubleshooting Alerts
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
After unplugging from the power source (wall outlet), you should also inspect the wall plug
adapter connection and the Mobile Connector control box connection for any obstructions (use
a flashlight as necessary). Debris or foreign objects present where the wall plug adapter and the
Mobile Connector control box connect can cause increased temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the
wall plug adapter into the Mobile Connector and then connecting to the power source (wall
outlet). Once the Mobile Connector control box temperature has decreased and any obstruction
has been removed, the alert should clear and charging should possible.
Also make sure the wall plug adapter is not covered by anything, and that there is no heat
source nearby. If the issue persists in normal ambient temperatures (under 38°C), service is
required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues,
refer to the
product's owner's
(UMC_a011)
Charging equipment communication error
Try again or try different equipment
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile
Connector. The Mobile Connector cannot confirm via proximity detection that the charge handle
is fully connected to your vehicle.
First, confirm the lack of effective communication is caused by the Mobile Connector rather
than an issue with your vehicle. This is usually the case.
To confirm this, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the Mobile Connector.
• If the vehicle still does not charge, the issue may be with the vehicle.
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the Mobile
Connector handle for any obstructions (use a flashlight as necessary). Debris, moisture, and/or
foreign objects present in the charge port inlet or the Mobile Connector handle can prevent the
vehicle from properly communicating with the Mobile Connector.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to
dry. Afterward, try re-inserting the Mobile Connector handle into the charge port. Charging
should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with multiple, different types of charging equipment.
• Make sure any charge port inlet or charge handle obstruction has been removed.
290
for more details. Additional third-party charging stations may
manual.
MODEL 3 Owner's Manual
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