Troubleshooting - Dimplex CAS500R Manual

Troubleshooting

Symptom Cause
Product will not oper- Electrical connection issue
ate.
Low water reading
Product will not oper- Low water reading
ate. The LED fuel bed
only operates.
Product is not level
LEDs blink twice and Product is approaching low water
product beeps twice
Little or No Mist Gen- Transducer not operating correctly
eration
Transducer is dirty
Transducer is not sitting correctly in sump
Fan is obstructed or blocked
Nozzle is not on sump correctly
Nozzle is blocked
The flame effect has Flame effect setting is too high
too much smoke.
Bluetooth Receiver Loose connection
stops working
Remote Control stops Bluetooth range issue
working
Bluetooth Receiver connection is loose
Remote control batteries need replacing
Corrective Action
Ensure product has working electrical con-
nection.
Refill the water tank(s) of the product. See
"Low Water / Refilling the Water Tanks"
above.
Refill the water tank(s) of the product. See
"Low Water / Refilling the Water Tanks"
above.
Ensure the product is level by checking the
on-board level (Fig 8).
Refill the water tank(s) of the product. See
"Low Water / Refilling the Water Tanks"
above.
Check operation of transducer
Clean sump and transducer thoroughly
Switch off product, take nozzle off sump and
ensure transducer is fitted in sump correctly
Remove air filter and clean. Ensure it is
placed back in product correctly.
Ensure Nozzle is sitting on sump correctly
Clean sump, transducer and nozzle thor-
oughly
Turn down the flame effect. Give the product
time to adjust to the new setting
Check connection to jack (Fig 11)
Check positioning of Bluetooth Receiver. En-
sure it is not encased in metal or concrete.
Check connection to jack (Fig 11)
Replace batteries with two new AAA batteries
8