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7
Pre-Tech Support Checklist
Symptom
• Press the power button for approximately 6 seconds
The system stops
during use or does
to reset the system. Once the system is reset, press
the power button again to turn on the computer.
not properly turn
off.
- Caution: Unsaved data may be lost. Pressing the
power button while the PC is in use may cause
damage to the hard disk or a system error.
• After resetting the system, run "Setup Defaults" in the
system setup. (For more information on how to run
"Setup Defaults" , refer to "Initializing System Setup"
under "Setup and Upgrade" in the LG Easy Guide of
the LG PC Manuals.)
The touchpad is
• Windows 10: Press the Start button [
not functioning
[LG Smart Assistant]. Then press [Dashboard] >
properly.
[Touchpad].
• Windows 11: Press the Start button [
run [All apps] > [LG Smart Assistant]. Then press
[Dashboard] > [Touchpad].
• If the touchpad does not function properly, the
touchpad is either in the Touchpad Off (disabled)
state or Touchpad Auto (disabled when the mouse is
connected) state.
- For details on the touchpad settings, refer to the
LG Easy Guide of the LG PC Manuals.
Cause and Solution
] and run
] and
Symptom
Some websites
Windows 11 does not support Internet Explorer.
do not work
Configuring Compatibility View
normally or are not
displayed. (Internet
• In Internet Explorer, click the [
Explorer)
select the [Compatibility View Settings] menu.
- Internet Explorer does not support the
Compatibility View button in the address input box.
• When the Compatibility View Settings screen
appears, type the website address and click [Add].
• Click [Close] to close the Compatibility View Settings
screen.
The wireless
• Press [Fn] + [F6] to check if the wireless network
network is not
device is turned off.
connected.
- Press [Fn] + [F6] to set airplane mode to [OFF].
Click the Wi-Fi [
taskbar and check if AP displays properly.
• Every time you press [Fn] + [F6], the wireless network
and airplane mode turns on or off.
• You may not be able to connect to a secure wireless
network. Ask the wireless network administrator.
• Reinstall the wireless LAN driver.
Cause and Solution
] icon and then
] icon on the right side of the
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