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NOTE
• This product has a built-in battery pack. After purchasing your PC, be sure to
charge the battery pack completely before using it for the first time.
- The battery is a wearable good and thus the battery may not last as long as
before after the battery has been used for a long time.
- The internal battery cannot arbitrarily be removed or replaced. Removing it may
void the warranty.
- If you need to remove or replace the battery, visit a designated service center.
- We charge a fee for removing or replacing the battery.
Pre-Tech Support Checklist
Troubleshooting
If the following symptoms appear while using the product, check again.
It may not be a malfunction.
Symptom
Some of the
• Depending on the product, some of the Windows
Windows functions
functions may not be supported, and you may need
do not work
to purchase a separate hardware, driver, or software
normally or are not
to use the functions. Also, you may need to update
supported.
the BIOS additionally. The Auto Update function of
Windows is always activated. Updating Windows may
incur Internet usage fees as well as additional system
requirements for the storage device or the hardware.
For more information, refer to the website
https://www.microsoft.com.
Part of LG Software
• The UWP app provided by LG Electronics can be
is not installed.
installed only through the Microsoft Store. Access
Microsoft Store and search for the app to install it.
For more information on the app, refer to
LG Easy Guide of the LG PC Manuals.
Cause and Solution
Symptom
The screen color
• Check if Reader mode is on.
does not display
When the Reader mode is on, turn the setting off.
properly.
- Windows 10: Press the Start button [
the [LG Smart Assistant] > [Display Setting] >
[Reader Mode] settings off.
- Windows 11: Press the Start button [
the [All apps] > [LG Smart Assistant] > [Display
Setting] > [Reader Mode] settings off.
• Using the Reader mode and the Night mode at the
same time can cause color distortion. Turn the Reader
mode settings off or change the Night mode to [Off].
- Turning off the Windows 10 Night mode: Right-
click the Start button [
[System] > [Display] > [Night light settings] >
[Turn off now].
- Turning off the Windows 11 Night mode: Press the
Start button [
[System] > [Display] > [Night light] > [Off].
• If the screen still does not properly display, contact
the LG Electronics service center.
- Reader mode controls the brightness and color
of the LCD screen to look like printed paper and
protect the user from eyestrain.
The power does
• Check if the power cord is connected.
not turn on.
• After disconnecting the power cord and reconnecting
it, press the power button of the product.
6
Pre-Tech Support Checklist
Cause and Solution
] to turn
] to turn
] and select [Settings] >
] and select Settings [
] >
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