Planet SKG-300 User Manual page 36

Check the Audio In and Audio Out list boxes and make sure SKG-300 Skype Audio Device is selected.
Call Forwarding is not working properly
•
Make sure that a telephone cable is plugged into the SKG-300 adaptor line jack and to the wall
phone plug
•
Make sure call forwarding is configured properly in the SKGAgent -> Configure -> Call Forwarding
tab
•
Try to dial the telephone number as you have entered in the SKG-300 Call Forwarding dialog box
•
If you are on a PBX, make sure you have entered enough commas after the 9 (for example) to make
sure that SKG-300 waits for the dial tone before dialing the telephone number
•
Make sure your computer is not going into suspend (sleep) mode. This will prevent forwarding from
working
Toll bypass is not working properly
•
Make sure that a telephone cable is plugged into the SKG-300 adaptor line jack and to the wall
phone plug
•
Make sure toll bypass is configured properly in the SKGAgent -> Configure -> Call Forwarding tab
•
Make sure Skype version 1.3.xx or higher is used on both sides
•
Make sure your computer is not going into suspend (sleep) mode. This will prevent toll bypass from
working.
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