Help - Motorola D1110 Series User Manual

15. Help

Phone does not work
• Have you installed the batteries correctly?
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected to the base and to
the handset charger(s).
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base
for 10 seconds and try again. If it still does not work disconnect the
batteries and mains power for 10 minutes, then reconnect and try again.
You have a dial tone, but the phone will not dial out
• You may need to change the dial mode from tone to pulse, see
page 19.
• If you are connected to a switchboard, check whether you need to dial
an access code.
Handset does not ring
• The ringer volume may be switched off, see page 17.
• Check that the mains power is correctly connected.
• Check that the line cord is connected.
• Make sure the handset is registered to the base, see page 36.
No display
• The batteries may be flat, dead or incorrectly inserted. Recharge or
replace the batteries.
icon flashes
• Is the handset registered correctly to the base, see page 36.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/charger to
recharge.
Help
icon not scrolling
• Try cleaning the charging contacts.
• Check that the mains power is correctly connected.
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your D1111 base may be on the line.
Answer machine does not record any messages
• The memory may be full. Play and delete old messages, see page 29.
Answer machine messages have the wrong date and time
• Have you set the date and time? See page 21.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network
provider? See page 24.
• The caller may have withheld their number.
• An exact name/number match was not found in your directory. Check
that you have stored the full STD dialling code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your D1111 base and you can
register your D1111 handset to up to 4 bases. Check that you have not
exceeded the limits.
• Check that you have entered the correct PIN number (default PIN
0000).
• Check that you are at least one metre away from other electrical
equipment to avoid interference when registering.
Base unit does not ring
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your D1111 can interfere with other electrical equipment if
it is placed too close. It is recommended that you place your D1111 at
least one metre away from electrical appliances or metal obstructions
to avoid any risk of interference.
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