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If you wish to return or fix a damaged product first look at the terms on our website
Before a product is returned please contact support using the methods detailed in the "Help
What do I do if my order arrives and something the
If you have received your order in a damaged box and/or the product has physical
damage please contact Cambrionix Customer Support. Please provide photos of the
If an item in your order does not have physical damage but is not functioning properly or
will not power on, please contact Customer Support and provide as much information as
Please include photos of the damaged box and/or product when contacting Customer
Note: If you have received your order in a damaged box and the damage was indicated to the
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If you have not purchased the Product(s) direct from Cambrionix please contact the
Once you have notified Cambrionix of your return, Cambrionix will arrange for collection
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of the Product(s) or provide instructions and details for you to return the Product direct
When returning your Product(s) please only send back the items that were advised
Return your Product(s) in original packaging where you can. Where the original packaging
is not available then use suitable packing methods, which will ensure that the product
cannot be subject to impact damage. i.e. double walled cardboard box with 50mm of soft
Product(s) not returned in their original condition may result in additional costs, please
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Returns and Damaged Products
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product is faulty or is physically damaged
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damaged box and/or product when contacting Customer support
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possible and including any steps followed to troubleshoot internally
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courier please provide us with a copy of the delivery note detailing this
What happens after I have requested a Return
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vendor the item was originally purchased from for their returns process
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refer to the warranty and terms section on our website
www.cambrionix.com/terms-conditions
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and Support" section
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through the support process
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