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If you experience any issues with your SS15 then please try the following solutions, if your issue
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is not addressed in this section then please contact your local vendor or Cambrionix
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If you plug a device (phone, usb stick) into the hub, does it appear to the OS
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If you directly connect the same device to the port the hub is in, does it appear to the OS
Try switching updater cables with one that is working/ use cable in a hub which is
If you are experiencing a bug or an issue we may ask you to obtain some logs of the behaviour
so we can see in more detail what is happening. In order to get logs of the behaviour you can
Open LiveViewer (if this is not already downloaded then go onto our website and
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Once in LiveViewer on the left hand side of the screen select the settings section
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In the API section click the "select all" tick box and then click the save button
After this is enabled use the hub in a way that causes the issue you are seeing
Wait for the issue to take place i.e. When updating an iPad the device disconnects
Make a note of the time that the issue takes place and then go back to the API page in
If the Hardware fails then the LEDs can flash in a pattern to give information on the type of
failure that has occurred. The power LED will flash the pattern if no leds are present on the
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download both the API and LiveViewer)
Once in the settings section select the API tab at the top of the screen
Once you have the logs un tick the "select all" box and save your settings
Troubleshooting
Initial troubleshooting tips
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Some tips and information to check first
Logging through LiveViewer
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use the following steps to get a zip file of the logs
www.cambrionix.com/software
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LiveViewer and press the zip logs
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Send the logs into us for us to take a look at
Hardware Failure
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7.1
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working
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7.2
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7.3
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downstream ports
SS15
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