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PB-1 Limited Warranty
Please keep your sales receipt in a safe place.
A. LOUD Technologies Inc. warrants all materials,
workmanship and proper operation of this product
for a period of one year from the original date of
purchase. You may purchase an additional 24-month
Extended Warranty (for a total of 36 months of
coverage). Visit our website and follow the "Product
Registration" links for details (www.mackie.
com). If any defects are found in the materials or
workmanship or if the product fails to function
properly during the applicable warranty period,
LOUD Technologies, at its option, will repair or
replace the product. This warranty applies only
to equipment sold and delivered within the U.S.
and Canada by LOUD Technologies Inc. or its
authorized dealers.
B. For faster processing, register online at www.
mackie.com, or you may fill out and mail in the
product registration card included along with this
manual.
C. Unauthorized service, repairs, or modification of
Mackie products will void this warranty. To obtain
repairs or replacement under warranty, you must
have a copy of your sales receipt from the authorized
Mackie dealer where you purchased the product.
It is necessary to establish purchase date and
determine whether your Mackie product is within
the warranty period.
D. To obtain warranty repair or replacement:
1. Call Mackie Technical Support at 800/898-
3211, 7 AM to 5 PM Monday through Friday
(Pacific Time) to get authorization for repair
or replacement. Alternately, go to the Mackie
website, click "Support" (www.mackie.com/
support), and follow the instructions for reporting
a warranty issue and submitting a request for an
advance replacement.
2. Advance Replacement: Mackie will ship a
replacement unit to you along with an invoice
for the suggested retail price of the replacement
unit. You must return the defective unit
immediately to cancel the invoice. If you do not
return the defective unit within 30 days, you
must pay the full amount stated in the invoice to
satisfy your debt.
3. Repair: When you call Mackie Technical
Support, explain the problem and obtain a
Service Request Number. Have your Mackie
product's serial number ready. You must have a
Service Request Number before you can obtain
factory-authorized service.
• Pack the product in its original shipping
carton. Also include a note explaining exactly
how to duplicate the problem, a copy of the
sales receipt with price and date showing, your
daytime phone number and return street address
(no P.O. boxes or route numbers, please!),
and the Service Request Number. If we cannot
duplicate the problem or establish the starting
date of your Limited Warranty, we may, at our
option, charge for service time and parts.
• Ship the product in its original shipping carton,
freight prepaid to the authorized service center.
Write the Service Request Number in BIG PRINT
on top of the box. The address of your closest
authorized service center will be given to you by
Technical Support, or it may be obtained from
our website. Once it's repaired, the authorized
service center will ship it back by ground
shipping, pre-paid (if it qualified as a warranty
repair).
Note: Under the terms of the warranty, you must
ship or drop-off the unit to an authorized service
center. The return ground shipment is covered for
those units deemed by us to be under warranty.
Note: You must have a sales receipt from an
authorized Mackie dealer for your unit to be
considered for warranty repair.
IMPORTANT: Make sure that the Service Request
Number is plainly written on the shipping carton.
No receipt, no warranty service.
E. LOUD Technologies reserves the right to inspect
any products that may be the subject of any warranty
claims before repair or replacement is carried out.
LOUD Technologies may, at our option, require proof
of the original date of purchase in the form of a dated
copy of the original dealer's invoice or sales receipt.
Final determination of warranty coverage lies solely
with LOUD Technologies.
F. Any products returned to one of the LOUD
Technologies factory-authorized service centers,
and deemed eligible for repair or replacement
under the terms of this warranty will be repaired
or replaced. LOUD Technologies and its authorized
service centers may use refurbished parts for repair
or replacement of any product. Products returned to
LOUD Technologies that do not meet the terms of
this Warranty will not be repaired unless payment
is received for labor, materials, return freight, and
insurance. Products repaired under warranty will
be returned freight prepaid by LOUD Technologies
to any location within the boundaries of the USA or
Canada.
G. LOUD Technologies warrants all repairs
performed for 90 days or for the remainder of the
warranty period. This warranty does not extend to
damage resulting from improper installation, misuse,
neglect or abuse, or to exterior appearance. This
warranty is recognized only if the inspection seals
and serial number on the unit have not been defaced
or removed.
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