Product Specific Problems - Dell G3223Q User Manual

Product specific problems

Problem What you
experience
Screen Image is centered on
image is too screen, but does not
small fill entire viewing area
Cannot OSD does not appear
adjust the on the screen
monitor with
the buttons
on the front
panel
No Input No picture, the LED
Signal when light is white
user controls
are pressed
The picture The picture cannot fill
does not fill the height or width
the entire of the screen
screen
No image Black screen
when
using DP
connection
to the PC
Loss of Missing option or
functionality unable to turn on
or abnormal HDR under Windows
behavior Display Setting;
with legacy Loss of audio or
devices on unable to detect
HDMI2.1 audio device;
connection Loss of visual while
playing a video
64 | Troubleshooting
Possible solutions
• Check the Aspect Ratio setting in the
Display menu OSD.
• Reset the monitor to factory settings.
• Turn off the monitor, unplug the power cable,
plug it back, and then turn on the monitor.
• The OSD menu may be locked. Press and hold
the fourth button (the Brightness/Contrast
shortcut key by default) below the joystick
button for 4 seconds to unlock.
• Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
• Due to different video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.
• Verify which DP standard (DP 1.1a or DP 1.4)
your graphics card is certified to. Download
and install the latest graphics card driver.
• Some DP 1.1a graphics card cannot support DP
1.4 monitors.
• Ensure the graphic card drivers are updated
with latest version from the manufacturer's
website.
• In the absence of possible solutions, follow
these steps to improve compatibility with
legacy devices.
• Go to OSD menu, under Input Source
(HDMI1/HDMI2) selection, press and hold
joystick key for 8 sec, Select Yes to prompt.
Repeat steps to restore back to normal.