Scheduling Service Appointments - GMC LYRIQ 2023 Owner's Manual

390 Customer Information
necessary Cadillac parts and
tools required to handle most
roadside repairs.
Services Not Included in
Roadside Service
Impound towing caused by
violation of any laws
Legal fines
Mounting, dismounting,
or changing of snow tires,
chains, or other traction
devices
Service is not provided if a
vehicle is in an area that is not
accessible to the service
vehicle or is not a regularly
traveled or maintained public
road, which includes ice and
winter roads. Off-road use is
not covered.
Services Specific to
Canadian-Purchased
Vehicles
Lock-Out Service: Vehicle
registration is required.
Trip Interruption Benefits
and Service:
Pre-authorization, original
detailed receipts, and a copy
of the repair orders are
required. Once authorization
has been received, the
Roadside Service advisor will
help you make arrangements
and explain how to receive
payment. Items considered
are hotel, meals, and rental
car or a vehicle being
delivered back to the
customer, up to 800 km.
Alternative Service: If
assistance cannot be
provided right away, the
Roadside Service advisor
may give you permission to
get local emergency road
service. You will receive
payment, up to $100, after
sending the original receipt
to Roadside Service.
Mechanical failures may be
covered, however any cost
for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When the vehicle requires
warranty service, contact your
dealer and request an
appointment. By scheduling a
service appointment and
advising the service
consultant of your
transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be
scheduled into the service
department immediately, keep
driving it until it can be
scheduled for service, unless,
of course, the problem is
safety related. If it is, please
call your dealership, let them
know this, and ask for
instructions.
If your dealer requests you to
bring the vehicle for service,
you are urged to do so as