Solving Problems
To run the Program Compatibility Wizard:
Windows Vista
®
Click
→ Control Panel→
1.
Start
Programs→ Use an older program with this
version of Windows.
2.
In the welcome screen, click
3.
Follow the instructions on the screen.
Windows
7
®
Click
→ Control Panel→
1.
Start
Programs→ Run programs made for
previous versions of Windows.
2.
In the welcome screen, click Next.
Follow the instructions on the screen.
3.
If you have other software problems —
•
Back up your files immediately.
•
Use a virus-scanning program to check the
hard drive or CDs.
48
•
•
Next.
Save and close any open files or programs
and shut down your computer through the
Start
menu.
Check the software documentation or
contact the software manufacturer for
troubleshooting information:
–
Ensure that the program is compatible
with the operating system installed on
your computer.
–
Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
–
Ensure that the program is installed and
configured properly.
–
Verify that the device drivers do not
conflict with the program.
–
If necessary, uninstall and then reinstall
the program.