Care And Cleaning; Troubleshooting - Hamilton Beach Stack & Snap Duo Manual

Care and Cleaning

1. Unplug. Wipe Base, Control Panel, and cord with a damp cloth or sponge. If necessary, use a mild, nonabrasive cleaner.
2. Bowls, Lid, Food Pushers, Blades, and Disc are dishwasher-safe in top rack only, or hand-wash in hot, soapy water. Rinse and dry.
3. DO NOT use the "SANI" setting when washing in the dishwasher. "SANI" cycle temperatures could damage your product. All removable parts may
also be cleaned in the sink with hot, soapy water. Use caution when washing Stainless Steel Chopping Blades and Slicing/Shredding Disc.

Troubleshooting

Unit does not operate on any speed or Pulse.
• Is the unit plugged in? Does the outlet work?
• Is the Lid latched in place? See "How to Use" sections. Place Lid on
Bowl, making sure to align the Pour Spout on the Lid with the Pour
Spout on the Bowl.
• Is the Large Food Pusher in the Feed Chute? The Large Food Pusher
must be in place to operate.
• Is the Feed Chute overfilled? Do not add food above the MAX Fill Line.
The Large Food Pusher must be in the Feed Chute to operate.
• This machine is equipped with motor overload protection. If the motor
stops during operation due to overheating, unplug and allow it to cool
down for 15 minutes before resuming process.
Food is not sliced or shredded uniformly.
• Packing too much food in the Feed Chute or pushing too hard on the Food
Pusher may cause the processed food to be irregulary sliced or shredded.
Refer to "Processing Charts" for recommended sizes and quantities.
• For smaller, thinner foods like carrots or celery, use the small Feed Chute
to keep the food upright, or cut the food in half and load the pieces side
by side in the large feed chute in an upright position to keep the food from
falling over.
Unit stops and will not come back on.
• Is the Lid latched in place? See "How to Use" sections. Place Lid on
Bowl, making sure to align the Pour Spout on the Lid with the Pour
Spout on the Bowl.
• Is the outlet still working? Check it by plugging in a working lamp or
other appliance. You may have overloaded the circuit and blown a
fuse or tripped the circuit breaker.
14
w WARNING Electrical Shock Hazard. Disconnect power before
cleaning. Do not immerse cord, plug, or base in any liquid.
• Turn unit OFF ( ), allow to stand for 3 to 4 minutes, and then turn back on.
• If none of these suggestions correct the problem, DO NOT attempt to
repair the unit. Contact Customer Service.
Unit has a burning smell.
• There may be a residue left on the motor from the manufacturing
process, causing a slight odor during initial use. This will go away. If a
strong odor or any visible smoke appears, unplug unit IMMEDIATELY
and contact Customer Service.
Motor seems weak.
• Are you using the recommended food size and quantity to be
processed? Refer to "Processing Charts" for recommended food sizes
and speeds.
Cheese is not shredding well.
• Cheese should be processed immediately after being removed from
the refrigerator. Soft cheese like mozzarella should be placed in the
freezer for 30 minutes prior to processing to ensure it is firm enough
for shredding.
• A small amount of food may remain on top of the Disc, unprocessed.
This is normal.
Vegetables are not shredding or slicing.
• Store vegetables with high water content in the refrigerator prior to
processing. Room-temperature vegetables are less firm and do not
perform as well. There will be some leftover pieces from processing
that can be used in soups or stews, or cook and puree for baby food.