Troubleshooting Tips - GE Profile PTWN8050M Owner's Manual And Installation Instructions

Before you call for service...

Troubleshooting Tips

Save time and money! review the charts on the
following pages first and you may not need to call for
service.
Problem Possible Cause
Washer won't Control panel is asleep
operate
Washer is unplugged
Water supply is turned off
Controls are not set properly
Lid is open—safety feature.
Prevents the washer from filling
and operating when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be reset
START was not pressed after a
cycle was set
Extremely low water pressure
Washer is too cold
Water not filling Filter clogged or fill hoses may
properly be kinked
Energy efficiency
Insufficient water supply
The washer lid is open
Incorrect fill hose connection
Water fill optimization
Washer will not Kinked drain hose or drain
drain water located higher than
standing in the tub 8' above floor
What To Do
• This is normal. Press POWER.
• Make sure cord is plugged securely into a working
outlet.
• Turn both hot and cold faucets fully on.
• Make sure the cycle was set correctly, close the lid and
press START.
• Close lid and reset cycle, to the beginning if necessary.
• Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
• Unplug washer, wait 2 minutes, plug back in and
press POWER.
• Press START.
• Press START again.
• If the washer has been exposed to temperatures
below freezing for an extended period of time, allow
it to warm up before pressing POWER. Otherwise,
the display will not come on.
• Make sure that the water valve filters (blue and
orange screen must be free of solids) on the unit
are not clogged. Turn off water and check filter by
disconnecting hose at machine. Check that fill hoses
are not kinked or clogged.
• This is an energy-efficient washer. As a result, the
temperature settings for this washer may be different
than non-energy-efficient washers.
• Make sure that the water supply is turned on.
Make sure that the water faucets are turned to their
completely open positions.
• The washer lid must be closed for all washer cycle
operations. If the lid is opened during washer
operation, all functions will stop, including water
filling.
• Make sure that the fill hoses connect the hot water
supply to the hot inlet on the washer, and the cold
water supply to the cold inlet on the washer (hot to
hot, cold to cold).
• Water may not cover the top level of the clothes. This
is normal for this high-efficiency washer. The water fill
is optimized by the system for best wash performance.
• Ensure that the drain hose is not kinked. Per the
recommended installation instructions, the drain outlet
cannot be over 8' above the floor.
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