GE PTWN8055MMS User Manual
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GE PTWN8055MMS User Manual

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GE Profile 5.2 IEC* cu. ft. Stainless Steel
Capacity Washer
Models:
PTWN8055MMS (Metallic Silver)
PTWN8050MWW (White)
2011 Energy Star® qualified
Service Guide
Pub# 31-9211
Copyright 2010
GWS 05/06/2011

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  • Page 1 GE Profile 5.2 IEC* cu. ft. Stainless Steel Capacity Washer Models: PTWN8055MMS (Metallic Silver) PTWN8050MWW (White) 2011 Energy Star® qualified Service Guide Pub# 31-9211 GWS 05/06/2011 Copyright 2010...
  • Page 2 IMPORTANT SAFETY NOTICE The information in this presentation is intended for use by individuals possessing adequate backgrounds of electrical, electronic, & mechanical experience. Any attempt to repair a major appliance may result in personal injury & property damage. The manufacturer or seller cannot be responsible for the interpretation of this information, nor can it assume any liability in connection with its use.
  • Page 3 GE Factory Service Employees are required to use safety glasses with side shields, safety gloves & steel toe shoes for all repairs. Plano Safety Glasses Dyneema® Cut Steel Toe Shoes Resistant Glove Prescription Safety Glasses Safety Glasses must be VR Gloves – provide shock protection compliant with ANSI Z87.1-2003...

  • Page 4: Warranty

    Warranty Copyright 2011...
  • Page 5 Nomenclature Copyright 2011...
  • Page 6 Model / Serial Plate Model / Serial plate is located on the rear of the backsplash just above the water inlet connections. Copyright 2011...
  • Page 7 Mini-Manual Mini-Manual is packaged inside a plastic bag and is located inside the backsplash between the pressure switch and the water valve assembly. Copyright 2011...

  • Page 8: Wash Cycles

    Wash Cycles “Tidal Wave” or “Alpha Wash” Basket spins at 230 RPM clockwise then counter-clockwise. “Centrifusion Wash” Basket spins slowly clockwise then counter-clockwise. “Infusor Wash” Tub remains stationary. Infusor turn clockwise then counter-clockwise. Copyright 2011...

  • Page 9: Dispenser Drawer

    Dispenser Drawer • For powder detergent, remove the tray & insert. • To remove drawer for cleaning, pull out to stop, lift front upwards and pull completely out of machine. Copyright 2011...
  • Page 10 HE Detergent Use & Care recommends the use of HE detergent only. Copyright 2011...
  • Page 11 Cycle Cancellation NOTE (1): If the customer cancels a cycle by pressing the power pad, after four minutes the pump will turn on and pump the water out of the tub. The control does not illuminate or does the tub spin, just the pump is energized till the tub is empty.
  • Page 12 Cycle Cancellation NOTE (2): If the customer pauses a cycle for an extended amount of time, after two hours have elapsed, the machine will pump out the water in the tub and shut off. Also doesn’t matter if the lid is up or down. Copyright 2011...
  • Page 13 My Cycle NOTE (2): When programming the “My Cycle” feature, the customer can not only program any cycle but can also add any of the cycle additions, on the right of the display, to the cycle functions. These would include Fabric Softener, Delay Start, Extra Rise or Soak.
  • Page 14 Jet Spray “Jet Spray” is used during the rinse cycles in order to use less water during rinse. It sprays water over the clothes (spray rinse) as the basket rotates. Jet Spray is the default rinse type unless either FABRIC SOFTENER or EXTRA RINSE cycle additions are selected.

  • Page 15: Control Panel

    Control Panel When the fabric softener pad is selected, the machine will provide a deep rinse instead of the spray rinse. Copyright 2011...

  • Page 16: Control Panel Components

    Control Panel Components • To access the control components, first begin by removing five Phillips screws securing backsplash rear panel. • Remove rear panel from backsplash assembly. Copyright 2011...
  • Page 17 Control Panel Components • Protect top of washer with a towel or rag. • Tilt front control panel towards front of machine to disengage tabs. • Lay control panel on it’s face on top of towel. Copyright 2011...
  • Page 18 Control Panel Components Control assembly Noise Filter Pressure Switch RF choke Water valve assembly Copyright 2011...
  • Page 19 Control Panel Components To remove metal shield from control board assembly, pull outward on side tabs. Caution: Metal edges are sharp Copyright 2011...
  • Page 20 Control Panel Components Removing the metal cover will expose the plug connections and the individual electronic components on the power board. Copyright 2011...
  • Page 21 Control Panel Components • To separate the control assembly from front panel, remove ten (10) Phillips screws. • Lift board assembly from panel. Copyright 2011...
  • Page 22 Control Panel Components Selector buttons or pads are held to the control panel with tabs and are replaced as a complete assembly. Copyright 2011...
  • Page 23 Control Panel Components POWER BOARD DISPLAY / LOGIC BOARD • The control assembly consists of a Power Board and a Display / Logic Board. • They are held together as an assembly by plastic tabs and connected electrically by two interconnect plugs and cables. Copyright 2011...
  • Page 24 Control Panel Components Red LED indicates that the power board is powered and “awake”. Copyright 2011...
  • Page 25 Control Panel Components To separate the two control boards, first pry back plastic tabs then pry the two boards apart. Copyright 2011...
  • Page 26 Control Panel Components Finally, disconnect the two electrical connectors from the Power Board. Copyright 2011...

  • Page 27: Water Valve Assembly

    Water Valve Assembly (Rear View) Water valve assembly is accessible after removing the control panel from the top of the machine. Copyright 2011...
  • Page 28 Water Valve Assembly • The water valve consists of a valve body and five solenoid coils. • It is only available as a complete assembly. • Each solenoid controls a specific water function. Copyright 2011...
  • Page 29 Water Valve Assembly Softener Jet Spray Bleach Dispenser Cold (Front View) Each coil on the water valve assembly has an approximate resistance value of 30 Ω and should read 5-6vdc across the coil when energized. Copyright 2011...
  • Page 30 Water Valve Assembly Pink colored, plastic pressure fittings are used in the water distribution system for a tight fit and to reduce the possibility of leaks. Copyright 2011...
  • Page 31 Water Valve Screens Hot and cold water inlet screens are used to prevent debris from entering the valve assembly. Copyright 2011...
  • Page 32 Water Valve Screens • Inlet screens are easily removed for cleaning. • Remove them by grasping hold of the “handle” on the rear of the screen with a pair of needle nose pliers and pull straight out. • After cleaning, re-insert for continued use. Copyright 2011...

  • Page 33: Noise Filter

    Noise Filter Noise filter helps to block out line noise that could adversely affect the washer control system. Copyright 2011...
  • Page 34 Noise Filter L1 & Neutral Out Line fuse L1 & Neutral In 15 Amp line fuse is not replaceable. Noise filter is replaced as an assembly. Copyright 2011...
  • Page 35 Choke • L1, Neutral and the ground wire are wrapped around and through a donut shaped ferrite core. • Choke helps to prevent electrical interference to nearby electronic devices. Copyright 2011...

  • Page 36: Pressure Sensor

    Pressure Sensor The pressure sensor is connected by a clear hose to an air reservoir near the bottom of the outer tub and operates by a frequency (kHz) signal to the main control board. Copyright 2011...
  • Page 37 Pressure Sensor • When the water level rises in the washer tub, air is trapped in the reservoir. As the water level rises, the air pressure in the reservoir increases. • The pressure is translated into an electrical signal (frequency) by the pressure sensor.
  • Page 38 Pressure Sensor Sensor is held in place by three flexible, plastic tabs. Copyright 2011...

  • Page 39: Top Cover

    Top Cover 7 In • To lift washer top, first insert putty knife between apron and top, seven inches from either side to release spring clips. • Lift lid, reach inside and pull up on top as you release each clip. Copyright 2011...
  • Page 40 Top Cover (Bottom half of hinge assembly removed.) Washer top pivots on two rear mounted, two piece hinge assemblies. Caution: Support top if raised over 90 degrees. Copyright 2011...
  • Page 41 Top Cover Components Lid lock assembly Bleach dispenser assembly Dispenser drawer assembly Washer top show in an upright position with support (not included). Copyright 2011...

  • Page 42: Lid Removal

    Lid Removal To Remove Lid: • Begin by lifting washer top cover. • Then, with a pair of needle nose pliers, grasp spring loaded hinge pin on the left side lid hinge assembly. • Pull pin to the left as far as possible to disengage from pin opening in lid.
  • Page 43 Lid Removal With hinge pin pulled completely to the left, lift left side of the lid upwards to clear pin…. Copyright 2011...
  • Page 44 Lid Removal • Grasp lid and move to the left to disengage the right side hinge pin. • Lift and remove lid from machine. • Hydraulic closing mechanism contained in lid assembly. • Lid assembly comes as a single part. Copyright 2011...
  • Page 45 Lid Replacement • Insert right side lid pin into hinge opening. • Use putty knife to depress left side hinge pin into hinge assembly. • Lower left side of lid into position. • Slowly remove putty knife allowing pin to enter into opening in lid assembly.

  • Page 46: Lid Hinge

    Lid Hinge Copyright 2011...

  • Page 47: Lid Lock Assembly

    Lid Lock Assembly Lock assembly connector On Main PCB Lock assembly is secured to the underside of the washer top with two Phillips screws. The assembly includes the interconnect cable and plug. It connects to a six pin connector on the Main PCB at the plug shown above. Copyright 2011...
  • Page 48 Lid Lock Assembly 6 5 4 3 2 1 Pin 3 to 4 --- 5vdc Unlocked 0vdc Locked Pin 6 to 4 --- 0vdc Unlocked 5vdc Locked Pin 1 to 2 --- 12vdc Momentarily locking or unlocking Copyright 2011...

  • Page 49: Wash Basket

    Wash Basket To remove the wash basket: • Lift the top cover. • Remove the 8 Phillips-head screws that hold the outer tub cover in place. Copyright 2011...
  • Page 50 Wash Basket Place a flat blade screwdriver in the slot under the infusor cap and gently pry off. Copyright 2011...
  • Page 51 Wash Basket • Using a socket or Phillips-head screwdriver, remove the 10-mm hex-head screw that holds the infusor in place (turn screw counterclockwise to remove). Note: The 10-mm screw has a serrated lock washer and a rubber O-ring. • Pull the infusor up and out. •...
  • Page 52 Wash Basket • Using a socket, hub nut wrench or Crescent wrench, remove the 37.5-mm (1-1/2” SAE equivalent) hub-nut (turn hub nut counter- clockwise to remove). • Lift the wash basket up and out. Copyright 2011...

  • Page 53: Suspension Rods

    Suspension Rods • The wash basket, outer tub, and motor are suspended by four rod and spring assemblies. • The rod and spring assemblies are attached to each corner of the washer cabinet. • They extend down and connect to the bottom of the outer tub. Copyright 2011...
  • Page 54 Bottom of Washer Heater Thermostat Drain Pump Heater Motor / Hall Sensor Clutch ATC Thermistor help Right side of Washer Copyright 2011...
  • Page 55 Heater • The heating element is located above the drain at the bottom of the outer tub. • The Heating element is held in place by a compressed rubber gasket. • When the 10-mm hex nut is tightened, it squeezes the rubber gasket between the 2 mounting plates to seal the opening of the tub.
  • Page 56 Heater 10-mm Hex Nut Note: The heating element must be removed before attempting to remove the hi-limit thermostat. 1. Remove 2 wires from the terminal ends of the heating element. 2. Remove the three 8-mm hex-head screws holding the heating element bracket in place .
  • Page 57 Heater CAUTION: Proper torque must be applied to the 10mm hex nut in order to assure a proper seal. Under torque could cause water leakage, over torque could cause the tub to crack. Copyright 2011...
  • Page 58 Heater Heating Element Specifications: • 120 VAC • 1200 Watts • 9.0 Amps • 12.5 Ω • The heating element is used only on the SANITIZE cycle. • The inverter board regulates the heating element through information received from the thermistor / ATC control.
  • Page 59 Heater Hi-Limit Thermostat • The outer tub is protected from over heating from the heating element by a hi-limit thermostat. • The hi-limit thermostat is located on the bottom of the outer tub. Copyright 2011...
  • Page 60 Heater Hi-Limit Thermostat Important: 1. Heater must be removed prior to thermostat removal. 2. Make note of the two small posts on the bottom of the tub and the the two cut outs in the thermostat body for proper orientation. 3.
  • Page 61 Heater Hi-Limit Thermostat O-Ring • The hi-limit thermostat is a safety device that monitors the temperature of the heating element. • The hi-limit thermostat is wired in series with the heating element. • If the hi-limit thermostat reaches a temperature beyond its maximum temperature rating, it will trip and disable the heating function only.
  • Page 62 Heater Hi-Limit Thermostat The reason for proper orientation of the thermostat is because the heater support is part of the thermostat body and must be positioned correctly for the heater to be installed. Copyright 2011...
  • Page 63 Heater Hi-Limit Thermostat View inside tub through heater opening with heater removed. Note heater support mounted to top of thermostat. Copyright 2011...
  • Page 64 Overflow Sensor Overflow sensor is located in the bottom rear of the machine, just to the left of the drain pump. Copyright 2011...
  • Page 65 Overflow Sensor If an overloaded washer load causes a splash over, it will be detected by the sensor. The sensor will terminated the “Alpha Wash” or “Tidal Wave” part of the wash cycle. Normal agitate and the rest of the cycles will continue unaffected. Copyright 2011...
  • Page 66 Overflow Sensor TIDAL WAVE Wash System (Alpha Wash) Your washer has an innovative washing system which uses rapid spinning motion and an angled spray to pull water through fabric. The TIDAL WAVE Wash system provides a gentler and more thorough cleaning.

  • Page 67: Drain Pump

    Drain Pump Cover Tab • The drain pump consists of a 120 VAC, 60-Hz, motor, impeller, and impeller housing. • The pump is capable of pumping to a stand-pipe height of 8 ft. • To gain access to the pump, remove the thin plastic cover over the drain pump by pulling down on the ends to clear the 2 tabs.
  • Page 68 Drain Pump Impeller Warning : The drain pump bracket is not grounded. Unplug the unit before servicing to avoid electric shock. Note: The impeller can be accessed for cleaning without removing the drain hoses. Water will remain in hoses even when the tub appears empty.
  • Page 69 Drain Pump Impeller Lift Tab Upward • Lift up the tab on the impeller housing with a flat blade screwdriver. • When viewed from the impeller housing end, rotate the housing in a counterclockwise direction to remove. • Remove any foreign objects from the impeller and impeller housing. •...

  • Page 70: Drain Pump Removal

    Drain Pump Removal To remove the drain pump: • Disconnect power to the machine. • Remove the thin plastic cover over the drain pump by pulling down on the ends to clear the tabs. • Remove the drain hoses from the pump: Copyright 2011...
  • Page 71 Drain Pump Removal Note: The drain hoses are difficult to remove due to a sealing compound used at the factory. • Squeeze each clamp and slide it back. • Carefully break each hose loose by inserting a small flat-blade screwdriver under the hose to break the seal. •...
  • Page 72 Drain Pump Removal Remove Remove • Disconnect the drain pump wires. • Remove (3) 10mm bolts that hold the drain pump to the washer frame. • Remove the drain pump. • When installing, apply a thin coat of sealing compound (WH60X15) to the inner surface of the drain hoses to prevent leaks.

  • Page 73: Clutch Shifter Assembly

    Clutch Shifter Assembly Clutch motor Clutch Shifter Assembly The clutch assembly locks or unlocks the basket and infusor together, depending on the wash cycle pattern. • The infusor is connected directly to the motor shaft. Whenever the motor is rotating, the infusor is rotating. •...
  • Page 74 Clutch Shifter Assembly The infusor and basket are in the locked position during the following cycles: • Water Fill • Wet Load Sensing • “Tidal Wave” Wash • Centrifusion Wash • Spin • Spray Rinse The infusor and the basket are in the unlocked position during the following cycles: •...

  • Page 75: Clutch Operation

    Clutch Operation • The clutch locks and unlocks the basket by engaging teeth on the inside of the rotor with teeth on the clutch coupler. • When the basket and infusor are in the locked position, the clutch moves downward and engages the rotor and clutch coupler teeth allowing the basket to rotate with the infusor.
  • Page 76 Clutch Operation LOCKED POSITION UNLOCKED POSITION When the basket and infusor are When the basket and infusor are in in the locked position, the clutch the unlocked position, the clutch moves downward and engages moves upward, disengaging the the rotor and clutch coupler teeth clutch coupler and rotor teeth, allowing the basket to rotate with allowing the infusor to rotate...
  • Page 77 Clutch Motor • The clutch motor is secured to the bottom of the tub with two 10mm screws. • The power board supplies 120 VAC to the clutch motor through the blue and white wires when the clutch motor changes position. Copyright 2011...
  • Page 78 Clutch Motor White Brown Blue Blue • The rotation of the clutch motor causes an internal switch to open or close. This can be measured between the brown and blue wires on the power board at the WH6 plug. • When the clutch is in the unlocked position, the switch should be closed (0 Ω).
  • Page 79 Clutch Shifter Removal To remove the clutch shifter assembly: • Remove the rotor. • Remove the three Phillips-head screws from the clutch coupler plate. • Remove the clutch coupler assembly. Copyright 2011...

  • Page 80: Motor Removal

    Motor Removal Warning : The rotor is not grounded & is moving when the motor is energized. Unplug the washer before servicing. • To access the motor, the washer must be placed on its side. Place a towel or blanket on the floor to prevent scratches to the surface of the washer.
  • Page 81 Motor Removal Hall Sensor Remove Motor Power Note: Removal of the wiring guard (held in place by one 10-mm hex-head screw) will give better access to the motor connectors. Caution: The stator connector and Hall sensor connector are very fragile, handle with care.
  • Page 82 Motor Removal • Remove the six 10-mm hex-head screws that hold the stator in place. Note: When assembling, be sure to put the motor and Hall sensor wires back in the wiring guard away from the motor. Copyright 2011...
  • Page 83 Motor Bottom of tub shown will motor (rotor & stator) completely removed. Copyright 2011...

  • Page 84: Hall Sensor

    Hall Sensor The Hall effect sensor measures the motor rpm. • Four wires connect the Hall sensor to the main board at the 6-pin dark blue connector. • The Hall sensor measures approximately 9KΩ between the brown and blue wires and the brown and red wires. •...
  • Page 85 Hall Sensor 19KΩ Red to Blue 9KΩ Blue to Brown Brown to Red 9KΩ Hall Sensor resistance and supply voltage from power board. Copyright 2011...
  • Page 86 Hall Sensor The Hall Sensor is a separate component from the stator and can be replaced separately. Hall sensor assembly clips to the frame of the stator. Copyright 2011...
  • Page 87 The ATC control uses a water temperature sensor (thermistor) to regulate the wash water temperature. • The thermistor has a negative temperature coefficient (as temperature increases, resistance decreases). • The thermistor is located in the bottom of the outer tub, under the wash basket.
  • Page 88 ATC Resistance/Temp Chart Water Temperature Ranges Category Target Temperature Cold 65°F Warm 95°F 120°F Sanitize 140°F • The washer control should maintain the water temperature in the tub within +/- 5°F (+/- 3°C) by opening or closing the hot and cold water valves.
  • Page 89 • The resistance of the thermistor can be checked between the gray and white wires on the power board at the 2-wire yellow plug. • Make sure to unplug the connector to isolate the thermistor before taking resistance readings. Copyright 2011...

  • Page 90: Bearing Housing Assembly

    Bearing Housing Assembly To remove the bearing housing assembly: • Remove the infusor, the hub nut, wash basket, motor assembly and clutch shifter assembly. • Remove the screw that holds the ground wire to the bearing housing. • Remove the twenty-one 10-mm hex-head screws that attach the bearing housing assembly and safety shield.
  • Page 91 Bearing Housing Assembly Remove the bearing housing assembly. Note: When installing the bearing housing, be sure the safety shield is in place. Make sure the motor and Hall sensor wires are positioned in the wiring guard and away from the motor. Copyright 2011...
  • Page 92 Service Mode - Enter To Enter Service Mode: • While in the Idle Mode (unit powered but off, display blank) • Press and hold the “SPIN” & “TEMP” buttons • Press the “POWER” button. • First test “t1” will appear on the display. Copyright 2011...
  • Page 93 Service Mode - Navigate • Once in the service mode, turn the selector knob to navigate between the different tests. • To enter the test displayed, press the “START” button. • To end a test and move to another test, turn the selector knob. Copyright 2011...

  • Page 94: Service Mode - Exit

    Service Mode - Exit To Exit Service Mode: Pressing the “POWER” button from either the menu screen or while a test is running will exit the service mode. Disconnecting from power or if no key is pressed for 15 minutes, will also terminate the service mode.

  • Page 95: Service Mode

    Service Mode Test “t1” --- Software Version. • Press start button once to display power board software version. • Press start a second time to view display / logic board software. • All control panel LEDs should be illuminated as part of test. Test “t2”...
  • Page 96 Service Mode Test “t4” --- Inlet Valve & Pressure Sensor Check • Press start to initiate test. • Each time start is pressed a different valve is energized and a different corresponding letter is displayed. A : Cold valve is energized. b : Hot valve is energized.
  • Page 97 Service Mode Test “t6” --- Pump Check • Press start to initiate test. • Pump will be energized for 1 minute. • After 1 minute, pump will turn off. • Water frequency will be displayed. Test “t7” --- Alpha Check (Tidal Wave Wash) Press start to initiate test.
  • Page 98 Service Mode Test “t9” --- Agitate-2 Check (Infusor Wash) • Press start to initiate test. • Product will alternately rotate infusor CW then CCW for 1 minute. Test “t10” --- Spin Check • Press start to initiate test. • Pump will run until water frequency is under 26.0 KHz. •...

  • Page 99: Error Codes

    Error Codes E00 --- No error codes. E1 --- Over flow error. E2 --- Lid switch error. (Lid opened during run state, RPM>= 40RPM). E3 --- Thermistor error. (ATC thermistor) E4 --- Inlet valve failure. E5 --- Pump failure. E6 --- Clutch error. E7 --- Pressure sensor failure.
  • Page 100 Schematic Copyright 2011...
  • Page 101 END OF PRESENTATION THANK YOU FOR YOUR ATTENTION ……. Copyright 2011...

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