Troubleshooting; Device Connection - CAMBRIONIX SS15 User Manual

7.Troubleshooting

If you experience any issues with your SS15 then please try the following solutions, if your issue
is not addressed in this section then please contact your local vendor or Cambrionix.

7.1.Device connection.

If you are having device connection issues please read through the following common solutions
to see if this resolves the behaviour you are observing.
Unstable device connection
Some devices can have unstable connections with your host system through the SS15. We have
only observed this behaviour in very small devices and by disabling CDP this has resolved all
issues and the connections are stable.
You can disable CDP through NVRAM settings either by going through the advanced settings
and turning "Alt Sync charge" off or by going through the API and disabling via code. for
example using Command line the instructions would be as below.
1. settings_unlock
2. settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unknown devices
Sometimes within Liveviewer and device manager the connected device may show up as
unknown device.
This can be due to the host system in question needing to be trusted on the device. This can be
done on the device itself on initial connection.
This could also be due to an insufficient number of endpoints available on the USB controller in
the host system. This is a limitation within the USB controller and can only be resolved if you
connect fewer USB devices to the controller in question.
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