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Verifone Service and Support
Service Returns
NOTE
Returning One or
More Devices for
Repair or
Replacement
NOTE
Contact your local Verifone representative or service provider for any problems
with your device.
For product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-VERIFONE (837-4366),
Monday to Friday, 8 A.M. - 8 P.M., Eastern time
•
International – Contact your Verifone representative
You must obtain a Merchandise Return Authorization (MRA) number before
returning the device to Verifone. The following procedure describes how to return
one or more devices for repair or replacement (U.S. customers only).
For international customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1
Gather the following information from the printed labels on the bottom of each
device to be returned:
•
Product ID, including the model and part number. For example, "T650m",
"M560-xxx-xx", and "PTID xxxxxxxx."
•
Serial number (S/N xxx-xxx-xxx).
2
Obtain the MRA numbers by completing the following:
•
Call Verifone within the United States toll-free at 1-800-Verifone and follow
the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern time.
•
Give the MRA representative the information gathered in
•
Complete the Inquiry Contact Form at:
https://support.verifone.com/verifone/support/repair_inquiry.do
•
Address the Subject box with to "Verifone MRA Dept."
•
Reference the model and part number in the Note box.
One MRA number must be issued for each device you return to Verifone, even if
you are returning several devices of the same model.
C
HAPTER
Step
1.
T650
I
G
M
NSTALLATION
UIDE
5
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