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Backing up and
restoring your data
To back up and restore
To restore system files using the
restore point when you cannot
your data when you can
start Windows
start Windows
1
Follow steps 1 to 4 in "To recover from
Recovery Media" of
If you can start Windows, back up and restore
Recovering your computer on the front side.
your data with the Windows feature. To use the
2
Press the or key to select
features, click Start, Control Panel,
Repair Windows 7 and press the Enter key.
System and Security, and Backup and Restore.
3
Select a keyboard layout and click Next.
To back up and restore
your data when you
If the appropriate keyboard layout is not
selected, you may not be able to enter the
cannot start Windows
password correctly.
4
Select your operating system and click Next.
When you cannot start Windows, back up your
data with VAIO Care Rescue.
To restore files which have been backed up by
Back up your files with Rescue Data if you
VAIO Care Rescue, use VAIO Data Restore Tool.
have changed the files after you backed up
them using the Windows backup feature.
Restoring your data
5
Click System Restore.
The System Restore window appears.
using a restore point
6
In the Recovery window, click
Open System Restore.
A restore point enables you to restore your
7
If the Choose a different restore point
computer system files to the previous state when
option is displayed in the System Restore
the restore point was created. Typically, a restore
window, select it and click Next.
point is created automatically, for example when
If not, click Next.
you install a software driver. However, we
recommend that you create the restore point
8
Select a restore point and click Next.
manually on the Control Panel window before
9
Click Finish to confirm the restore point.
installing any software or software drivers on
Restart your computer if the window prompts
your computer.
you to restart the computer.
Troubleshooting
If you have any problem operating your computer
Try these suggestions before contacting an authorized Sony service/support center or your local Sony
dealer directly.
Read the troubleshooting information in this section or the on-screen User Guide.
Launch VAIO Care and perform necessary operations.
Visit the VAIO online support web site.
Recovery problems
Common problems
I cannot recover from the recovery
My computer does not start
area
When using your computer for the first time,
make sure the computer is plugged into an
Recover your computer from Recovery Media if
AC power source. At the time of delivery, the
you have used software to modify the recovery
power button or the power switch is disabled
area, installed a different operating system from
until the computer is plugged into an AC
the preinstalled one, or formatted the built-in
power source.
storage device without using VAIO Care Rescue.
Make sure your computer is securely plugged
I cannot create Recovery Media
into a power source and turned on and the
power indicator light is lit.
Try the suggestions below:
Make sure the battery pack is installed
1
Restart your computer. And then, try to
properly and charged.
create Recovery Media again.
Disconnect all connected USB devices (if any),
2
Download and install the latest updates
and then restart your computer.
using VAIO Update.
Remove all extra memory modules you may
have installed since purchase, and then restart
Try other reliable media.
your computer.
I cannot complete the recovery
If your computer is plugged into a power strip
process
or an uninterruptible power supply (UPS),
make sure the power strip or UPS is plugged
Disconnect all unnecessary external devices
into a power source and turned on.
from your computer.
Unplug the power cord or the AC adapter, and
Try the suggestions below:
remove the battery pack. Wait three to five
Check the condition of Recovery Media. If
minutes. Reinstall the battery pack, plug the
you are using optical discs, check the discs
power cord or the AC adapter, and then turn
for dirt or damage. If the discs are not
on your computer.
clean, clean them and try recovering your
Condensation may cause your computer to
computer again.
malfunction. If this occurs, do not use the
If you cannot recover your computer from
computer for at least one hour.
the recovery area, restart the computer
Check that you are using the supplied Sony
and recover the computer from the
power cord or AC adapter.
recovery area again, or use Recovery
If you are using an external display, make sure
Media.
it is plugged into a power source and turned
If you cannot recover your computer using
on.
the USB flash drive, connect the drive to
another USB port on the computer and try
recovering the computer again.
If the problem persists, visit the VAIO online
support web site for further assistance.
The green power indicator light
A message appears notifying of
turns on but my screen remains
either incompatibility or improper
blank
installation of the battery pack and
my computer then enters
Press the Alt+F4 keys several times to close
Hibernate mode
the application window. An application error
may have occurred.
See the answers for "The charge indicator light is
Press the Ctrl+Alt+Delete keys and click the
blinking fast and my computer does not start."
arrow
next to the Shut down
button
Windows does not accept my
and Restart.
password and returns the message:
Press and hold the power button or slide and
hold the power switch for more than four
Enter Onetime Password
seconds to shut down your computer.
If you enter a wrong power-on password three
Unplug the power cord or the AC adapter, and
times consecutively, the
leave the computer for about five minutes.
Enter Onetime Password message appears and
Then plug the power cord or the AC adapter,
Windows will not start. Press and hold the power
and turn on the computer again.
button or slide and hold the power switch for
more than four seconds to check that the power
Turning off your computer with the
indicator light turns off. Wait for 10 to 15 seconds,
Ctrl+Alt+Delete keys, the power switch, or
then restart your computer and enter the correct
the power button may cause loss of unsaved
password.
data.
The password is case sensitive, so be sure to
The charge indicator light is
check letters for the current case before you
enter the password.
blinking fast and my computer
I cannot remember the power-on
does not start
password
This problem could be due to the battery pack
not being installed properly. To solve this
If you have forgotten the power-on password,
problem, turn off your computer and remove
contact an authorized Sony service/support
the battery pack. Then reinstall the battery
center.
pack to the computer. For details, see the on-
A reset fee will be charged.
screen User Guide.
If the problem persists, it means the installed
battery pack is not compatible.
Remove the battery pack and contact an
authorized Sony service/support center. To
find the nearest center or agent, see the on-
screen User Guide.
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