Scanning Problems - Canon MP-C635 User Manual

Problem
Faxes do not print
Fax images print blotched
or uneven

Scanning Problems

Problem
TextBridge Pro reports it
"found an unsupported
feature in the TIFF
image file" (the file was
created by ScanTastic)
Unexplained scanning
8-26 Troubleshooting
Cause
The BJ cartridge may not
be installed correctly.
The print head may need
cleaning.
The BJ cartridge may need
to be replaced.
The MultiPASS may not have a
BC-21e Color or BC-20
Black BJ Cartridge installed.
The telephone lines may
be in poor condition, or
you may have a bad
connection.
The other party's fax may
have a problem.
Cause
TextBridge Pro can only
process TIFF files that are
generated in Line Art mode
(not Grayscale or Color TIFF
files).
Possibly corrupt Preferences
file.
Solution
Be sure to remove the orange
tape from the BJ cartridge
before you install it in the
MultiPASS (see page 7-14).
Make sure the BJ cartridge is
installed correctly (see page
7-11).
Clean the print head several
times (see page 7-8).
Try another BJ cartridge.
Faxes will print only when a
BC-21e Color or BC-20 Black
BJ Cartridge is installed.
ECM sending/receiving should
eliminate such problems.
However, if the telephone
lines are in poor condition,
you may have to try again.
Remember, the sending fax
usually determines document
quality. Be sure the other
party's top cover and scanning
glass are clean.
Solution
Ensure that you set ScanTastic's
Image Type to Line Art before
scanning a document to be
processed by TextBridge pro.
Delete the ScanTastic
Preferences file located in your
System folder. A new copy
of the Preferences file is
automatically created the next
time you start ScanTastic.
Chapter 8