Troubleshooting; Find The Ip Address Of The Device; Unable To Connect To The Device After Misconfiguring Network Settings; Unable To Connect To The Device With The Browser - Bosch PRA-APAS Configuration Manual

36 en | Troubleshooting
10

Troubleshooting

10.1

Find the IP address of the device

Refer to Initial power on, page 12 .
10.2 Unable to connect to the device after misconfiguring network
settings
If you set the wrong static network settings for ETH1 or ETH2, there is a chance the other port
will still use DHCP, as that is configured by default. Try to put the cable to the other port
instead, and repair the configuration.
For example, if you set the wrong static network settings for ETH1, try to put the cable to the
ETH2 port.
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Or
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10.3

Unable to connect to the device with the browser

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If none of these steps worked, check if you see some other device from the same network. If
you do not, restart your network connection. Check if the PRA-APAS device is seen from a
different computer on the same network, and try to ping it.
If the PRA-APAS device is connected to both networks (PA and corporate), try to connect with
the PA network using its IP-address. If you succeed, the root cause must be with the corporate
network connection.
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If the semaphore status is red, the root cause of the problem is a faulty network connection.
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If the semaphore status is green, the Ethernet cable is well connected and the Ethernet
connection between both sides is working correctly. In that case:
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2.
2021-05 | V1.00 |
Connect an Ethernet cable from the PRA-APAS device ETH2 port to the computer.
Let OS auto-configure the network.
Find the IP address of the PRA-APAS device as described in Initial power on, page 12 .
Connect an Ethernet cable from the PRA-APAS device ETH1 port to the computer.
Change your computer network settings to a different host in the same network segment
as configured for ETH1 port in the PRA-APAS.
– The PRA-APAS device appears.
Go to the Settings tile in the administrator module to repair the network settings.
Check if the TLS certificate has changed.
Try to refresh the page (CTRL+R) in the browser.
Check if the device is powered on.
Check if the Ethernet cable is connected to the network interface.
Try to power off and on the PRA-APAS device.
Select the Settings tile in administrator module.
Check the semaphore status of the ETH2 network interface.
Check if an Ethernet cable in the network interface is disconnected.
Check if the network settings for the corporate network are misconfigured.
Check if a cable on the other side of the network switch is disconnected.
Check if you have set your DHCP/static network settings correctly.
Try to restart the network in the Settings tile in administrator module.
Configuration manual
Advanced public address server
Bosch Security Systems, B.V.