Smart Hub - Samsung QA55Q900RBWX Series Service Manual

4-7. Smart Hub

•
Network Test/Gateway Test
<TV>
Go to Menu Support
£
„ Network / Gateway
• If it Fails:
TV to Router Connection Test in
9
„ DNS Test
• If it Fails:
DNS setting in "Network Settings"
9
• If DNS is set manually:
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
9
• If it still fails:
DNS Test with setting to Auto Mode
9
• If it fails both Manual & Auto problem is ISP or Router.
„ ISP Blocking
• If it Fails:
Internet Service Provider is Active.
9
With DNS setting at 8888.
9
With Hot Spot.
9
„ Samsung Server Test
• If it Fails:
Network Status.
9
• If OK:
Reset Smart Hub.
9
Terms of Agreement are accepted.
9
„ Samsung Apps Test
• If it Fails:
9 Reset Smart Hub.
Samsung Apps load correctly.
9
Perform "Apps Reset" in Factory Mode.
9
Go to Smart Hub and complete Terms of Agreement and set up information.
9
Samsung Apps load correctly.
9
Before selecting an App, allow Apps to load or failure wilre-occur.
9
£ DNS Test £ ISP Blocking
<Router>
Self Diagnosis Smart Hub Connection Test
£ £
"Network Trouble
£ Samsung Server Test £
<Internet>
shooting"
4. Troubleshooting
Samsung Apps Test
<Samsung Server>
4-13