Troubleshooting - ATEN MasterView CS-1762 User Manual

CS-1762 / CS-1764 User Manual

Troubleshooting

Symptom
Erratic behavior.
USB devices not
responding.
32
Possible Cause
Unit not receiving
enough power.
Keyboard and/or
mouse need to be
reset.
No connection to the
computer.
KVM switch needs to
be reset.
USB ports need to be
reset.
Action
Use a DC 5V power adapter if you
are not already using one. If you are
already using a power adapter,
check that it matches the system
specifications (DC 5V), and that it is
plugged in and functioning properly.
Unplug the cable(s) from the console
port(s), then plug it/them back in.
Check the cable from the switch to
the computer to make sure it is
properly connected.
Power off all devices on the
installation (see Before you Begin,
page 9); power off the KVM switch;
wait five seconds; then power up.
Unplug the device's USB cable from
the USB port on the switch's rear
panel, then plug it back in.
Use the USB Reset hotkey
combination (see page 20), to reset
the USB ports.