SonicWALL TZ 180 Recommends Manual page 12

Step 13 Navigate to System > Diagnostics. Check all four boxes and generate the Tech Support Report. Save the
file, which contains the serial number, auth code, registration code, and all other administrator settings, to
your computer.
Step 14 Make a note of the serial number of the appliance, the authorization code, the registration code, the name
and password of the MySonicWALL account the appliance is registered under, and the date when the
software support contract expires for the appliance.
Save all files on a secure network resource that is backed up on a regular basis. Refer to
and Recovery Solutions" section on page 28
perform this task.
If any problems occur, restore using the backup snapshot. If this fails, reload the firmware and preferences
manually using SafeMode.
If you found and downloaded a more recent firmware version, navigate to the System > Settings page on
Step 15
the management interface and click on the Upload New Firmware... button. Click Browse and find the
firmware file you downloaded.
After approximately two days, if the new firmware has had no issues, copy the new files. Refer to the backup
Step 16
section above and save a copy of the new firmware and the new settings, making sure to differentiate them
from the older versions. It is recommended that you keep multiple sets of 'known-good' firmware.
Registering and Enabling Support
for information about how a SonicWALL CDP appliance to
SonicWALL TZ 180 Recommends Guide
"SonicWALL Backup
7