Cannot Install The Printer Driver; Troubleshooting - Canon Pixma iP5000 Series Quick Start Manual

Troubleshooting

Cannot Install the Printer Driver

Problem Possible Cause
Cannot Install the Installation
Printer Driver procedure not
followed correctly
Other applications
(including anti-virus
software) running
in the background
Installation does
not start
automatically when
Setup Software
the
& User's Guide CD-
ROM is inserted
into the drive
Installation CD-
ROM is not working
properly
Unable to proceed
beyond the Printer
Port screen
66
Follow the Easy Setup Instructions
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
Other applications opened on your computer can interfere with the installation
routine. Close all open software applications before reinstalling the printer driver.
Easy Setup Instructions
Refer to the
If the printer driver installation did not start automatically when you inserted the
Setup Software & User's Guide CD-ROM
1. Click Start and select My Computer.
2. Double-click the CD-ROM icon.
For non-Windows XP, open the My Computer window, and then double-click the
CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
Ensure that there are no problems with the
ROM
.
If there is any problem with the
the Customer Care Center.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the CD-ROM icon is displayed on the desktop.
Try This
packaged with your printer for proper printer
for installing the printer driver.
into the CD-ROM drive:
Setup Software & User's Guide CD-
Setup Software & User's Guide CD-ROM
Reinstall the printer driver.
1. Click Cancel on the Printer Connection
screen.
2. Click Start Over on the Installation
Failure screen.
3. Click Back on the screen which appears
next.
4. Click Exit on the Welcome screen, then
remove the CD-ROM.
5. Turn the printer and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures
described in the
Instructions
and reinstall the driver.
, contact
Easy Setup