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Getting help
About the MOTION EYE camera
There is a vertical line when shooting a bright subject with a dark background using MOTION EYE
This is a phenomenon called "smear". It is not a malfunction.
The image in the view finder of Network Smart Capture is rough
If you are shooting a subject in rapid movement, there may be a gap. This is not a malfunction.
The images captured with MOTION EYE are not clear
Shooting under fluorescent light may result in reflections.
Red or green noises may occur if the captured images include dark parts.
Check that the lens of the MOTION EYE is clean.
Use the focus ring to adjust.
There are picture gaps and sound gaps when importing video images
Gaps may occur based on the effect settings in Network Smart Capture.
The MOTION EYE does not show any images
Check that other software such as Network Smart Capture does not use the MOTION EYE.
Depending on monitor mode, colour palette and other causes, the video memory is running out and the
camera image is not displayed. Reduce the colour palette or monitor resolution.
If the above countermeasures do not work, restart the computer.
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