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Getting help
Clean the disc with an appropriate cleaner.
Moisture condensation may have occurred. Do not use the computer for at least 1 hour before turning
it on.
I cannot play a DVD-ROM
If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you
are trying to play is incompatible with the DVD-ROM drive on your notebook. The region code is listed
on the packaging of the disc.
If you hear sound but cannot see a picture, your computer's video resolution may be set too high. For
best results, change the resolution in the Windows® Control Panel - Display - Settings to 800 x 600
using 8-bit colour.
If you see a picture but cannot hear any sound, check all of the following:
Make sure the mute setting is off on your DVD player.
Check the master volume setting of the Audio Mixer. If you have connected speakers externally,
check the volume settings of your computer speakers and check the connections between your
speakers and the computer.
In the Device Manager, check that the correct drivers are installed properly. To display the Device
Manager, click Start, and select Control Panel. Double-click the System icon. On the Hardware
tab, click the Device Manager button.
A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary,
reboot the computer, remove the disc and then check that it is not dirty or damaged.
On your computer, the default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows
other software applications. System malfunctions originating from the user changing the DVD region code, are beyond the scope of your warranty
and will result in service charges for repair.
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