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Getting help
About the modem
My internal modem does not work
Check that the phone line is plugged into your computer.
Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
Check that the phone number the program is dialing, is correct.
Windows
Phone and Modem Options), check that your modem is listed on the Modems tab, and that the
location information is correct on the Dialing Rules tab.
Windows
check that your modem is listed in the General tab, and that the location information is correct on the
Dialing Properties tab.
* Windows
1
In Control Panel click Tools and click Folder Options...
2
Select the View tab.
3
In the Advanced settings: dialog box, select the option Display all Control Panel options and all
folder contents.
4
Click OK.
My modem cannot establish a connection
The modem dialing mode may be incompatible with your telephone line.
®
2000 Professional: In the Phone and Modem Options dialog box (Control Panel /
®
Millennium Edition: In the Modems Properties dialog box (Control Panel / Modems*),
®
Millennium Edition: If you do not see the Modems icon, proceed as follows:
n N
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