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Troubleshooting guide
Before requesting service, make the following checks.
If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem,
refer to "Customer Services Directory" on page 39.
Problem
No power.
No sound or image after
playback starts.
The remote control does not
work.
The standby indicator lights
up even if the system turned
off.
No sound from microphone
connected to DVD player
(karaoke).
There is no DTS audio
output. There is audio
output, but the DTS decoder
indicator is not lit.
Sound is not heard when
playing DVD audio.
Sound stops.
("F61" appears on the
display for about a second.)
The protection circuit
activates when some
abnormality is detected,
and turns off the system
automatically.
"F70 " appears on
the display.
("DSP" or "HDMI" is
displayed in place of .)
"F76" appears on the
display.
(After display, the system
turns off.)
No sound in surround mode.
Cannot use Dolby Virtual
Speaker, Dolby Pro Logic
or SFC.
When using an HDMI
connection, the first few
seconds of sound is cut off.
The system does not work
properly.
36
RQTX0165
•
Ensure the AC power supply cord is connected.
•
Select the correct source.
•
Turn the muting off.
•
Check that the digital signals can be decoded by this system.
Cannot playback PCM signal with sampling frequency over 96 kHz.
•
Check connections to other equipment.
•
Set "DIG " or "ANLG " in "Setting input signals".
Set "AUTO" in "Setting input signals".
•
•
Turn this system off then on again.
•
Replace the batteries if they are worn.
•
When you connect the AC power supply cord to the household AC outlet, the
standby indicator lights up while the system is off. When you turn the system
on, the indicator goes off.
•
No sound output from microphone if connection to this system is digital. Change
to analog connection and input. Make analog connection to AUX3.
•
Set the DTS Digital Audio Output setting on the DVD player, Blu-ray Disc player
or DVD recorder to "Bitstream".
•
Set "DTS" in "Setting input signals".
•
This may occur due to digital copyright protection of the disc if using digital
connection. This system may not be able to play sources with sampling frequency
over 48 kHz.
•
Straining of the speakers through excessive volume or power.
•
This may occur if you use the system in an extremely hot environment.
•
Curtains or other objects may be blocking the exhaust hole.
Determine and correct the cause, then turn the system on.
(The protection circuit is reset.)
(Consult your dealer if the problem persists.)
•
Turn off the system, unplug the AC power supply cord, and consult your dealer.
•
Disconnect the AC power supply cord, and consult your dealer.
•
Set to Dolby Virtual Speaker, Dolby Pro Logic
•
You cannot use these features with PCM signals with sampling frequency over
48 kHz. Make analog connection to AUX3.
•
You cannot use for Dolby Digital dual sounds.
•
This may occur if you start play from a chapter on a DVD. The following will
correct the problem.
Change the audio output setting on the Blu-ray Disc player, DVD recorder or
DVD player from "Bitstream" to "PCM".
Change input signal setting to "PCM" in "Setting input signals".
•
The system does not work properly if you have connected the HDMI input and
output terminals incorrectly. Turn the system off, unplug the AC power supply
cord, and make the connections again.
Possible solution
or SFC.
Pages
22
24, 25
29
3
16 to 21
33
33
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33
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26, 27
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32
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