Troubleshooting - Roland AEROPHONE AE-20 Owner's Manual

Troubleshooting

If you suspect a malfunction, please check the following points. If this does not resolve the problem, contact a nearby Roland Service
Center.
Troubles Items to check
Troubles with sound
If using batteries, are the batteries oriented correctly?
Is the AE-20 correctly connected to the amplified
speaker or headphones?
Could an audio cable of headphones or amplified
speaker be broken?
No sound / Insufficient
If sound is not output from the amplified speaker
volume
that's connected, is sound output when you connect
headphones?
Could the AE-20's volume be lowered?
Could the volume of the connected amplified speaker
be lowered?
Could the volume be lowered on the smartphone etc.
that's connected via Bluetooth?
Could you be using alkaline batteries or carbon-zinc
Noise is heard in the sound
batteries?
If multiple keys are pressed or released simultaneously,
Unintended sound is heard inconsistent fingering might cause unintended sounds
to be produced.
Can't use bite control
Is the mouthpiece inserted all the way?
successfully
Could water droplets have accumulated inside
the AE-20?
Can't use breath control
successfully
If water droplets accumulate inside the unit, breath
control might not work.
Troubles with USB
Can't communicate with a
Is the USB cable connected correctly?
computer
Troubles with MIDI
No sound from an external
Is the MIDI channel set correctly?
MIDI device
No sound when connected
Are breath control and expression messages being
via MIDI to an external
transmitted?
device
Other troubles
Could the AC adaptor be connected with batteries
Can't charge the batteries
installed in the AE-20?
Action
Install the batteries in the correct orientation.
Connect amplified speakers to the AE-20's OUTPUT jack or
headphones to the AE-20's PHONES jack.
If you're connecting an amplified speaker, connect to the
amplified speaker's input jack.
Try using a different cable.
If sound is being output, either the connection cable of
the amplified speaker is broken, or there is a malfunction
in the amplified speaker that's connected. Check the
connected device and cable.
Adjust the volume to an appropriate level.
Adjust the volume to an appropriate level.
Raise the volume of your smartphone.
Use Ni-MH batteries.
Set the key delay.
Ø See the "Key Delay" parameter in the "Parameter
Guide" (PDF).
If the mouthpiece is not inserted all the way, bite control
might not work. Insert the mouthpiece so that there is no
gap between it and the body of the main unit.
Lean this unit against a wall so that any internal moisture
can drain out.
Check the connections.
Set the MIDI channels of the AE-20 and external MIDI
device to the same setting.
Ø See the "Tx Channel" parameter in the "Parameter
Guide" (PDF).
If these messages are not transmitted, you may not hear
any sound even if the instrument sends note messages.
The AE-20 cannot charge rechargeable batteries. Use a
commercially available charger to charge the batteries.
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