Identifying The Problem - Fujitsu Lifebook N6010 User Manual

Troubleshooting
Your LifeBook notebook is sturdy and subject to few
problems in the field. However, you may encounter
simple setup or operating problems that you can solve
on the spot, or problems with peripheral devices, that
you can solve by replacing the device. The information
in this section helps you isolate and resolve some of
these straightforward problems and identify failures that
require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following
procedure before pursuing further troubleshooting:
1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged into your Life-
Book notebook and to an active AC power source.
3. Make sure that any card installed in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.
4. Make sure that any devices connected to the external
connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as
possible causes of failure.
5. Turn on your LifeBook notebook. Make sure it has
been off at least 10 seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more
detailed troubleshooting information
8. If you have tried the solutions suggested in the Trou-
bleshooting Table without success, contact your
support representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487)
n
E-mail: 8fujitsu@us.fujitsu.com/computers
Web site:
http://www.computers.us.fujitsu.com/support
Before you place the call, you should have the following
information ready so that the customer support repre-
sentative can provide you with the fastest possible solu-
tion:
Product name
n
Product configuration number
n
Product serial number
n
Purchase date
n
Conditions under which the problem occurred
n
Any error messages that have occurred
n
Type of device connected, if any
n
See the Configuration Label on the bottom of your
LifeBook notebook for configuration and serial
numbers.
.
T r o u b l e s h o o t i n g
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
Do not return a failed LifeBook notebook
to Fujitsu until you have received a Return
Material Authorization (RMA) number
from a support representative.
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