Specific Problems - Fujitsu Lifebook L470 Manual

Conditions under which the
problem occurred.
Any error messages that have occurred.
Hardware configuration.
Type of printer connected, if any. See the
Unit Label on the bottom of your notebook
for configuration and serial numbers.
(Figure 1-8 on page 8.)
SPECIFIC PROBLEMS
Using PC-Doctor
PC-Doctor is a diagnostic program by
Watergate Software, Inc. which comes pre-
installed on your notebook. If your are an expe-
rienced computer user you may find it useful,
however, it is intended primarily to help your
Fujitsu support representative better serve you.
When you call for help your support represen-
tative may ask you to setup your notebook for
modem operation. You will be told what to do
step by step, and then to hang up the phone
T r o u b l e s h o o t i n g
and plug your phone line into the back of your
notebook. Your support representative will then
use the service computer to call your notebook
and perform diagnostic tests to find the nature
of your problem. Messages will be displayed on
the screen explaining what is being done and
giving any instructions that you need.
User Problem Guides
When you have problems with your notebook,
try to find the symptoms under the Symptom
column of the Problem Guide table for the
feature giving you difficulty. You will find a
description of common causes for that symp-
tom under the column Possible Cause and what,
if anything, you can do to correct the condition
under Possible Solution. Remember that it helps
to keep notes of what you have tried and the
results when you are troubleshooting.
L i f e B o o k L S e r i e s f r o m F u j i t s u
Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page
Audio Problems . . . . . . . . . . . . . . . . . . . . . . 140
CD-ROM Drive Problems . . . . . . . . . . . . . .140
Docking Problems . . . . . . . . . . . . . . . . . . . . .142
Floppy Disk Drive Problems . . . . . . . . . . . . .142
Hard Drive Problems . . . . . . . . . . . . . . . . . .143
Keyboard or Mouse Problems . . . . . . . . . . .143
Memory Problems . . . . . . . . . . . . . . . . . . . .144
Modem Problems . . . . . . . . . . . . . . . . . . . . .145
Parallel, Serial, and USB Device Problems . .145
PC Card Problems . . . . . . . . . . . . . . . . . . . .146
Power Failures . . . . . . . . . . . . . . . . . . . . . . . .146
Shutdown and Startup Problems . . . . . . . . .151
Video Problems . . . . . . . . . . . . . . . . . . . . . . .153
Miscellaneous Problems . . . . . . . . . . . . . . . .155
139