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Troubleshooting and tips
DVD film playback stops
Cause
Accelerated hardware decryption
activated.
66
Troubleshooting
If the picture freezes when playing certain DVD films,
deactivate the accelerated hardware decryption (it is
activated by default; which is indicated by the tick in the
corresponding checkbox).
►
Open the drive tray.
►
Place the DVD in the drive tray with the printed side
facing upwards.
►
Push in the drive tray until you feel it lock into place.
►
Carry out the following steps for WinDVD or Nero
Essentials.
If WinDVD is installed on your notebook:
►
Wait until WinDVD starts.
►
Press the right mouse button or touchpad key.
A context menu appears.
►
Click on Configuration and then on Video .
►
Click on the checkmark in the Hardware Acceleration
checkbox
The checkmark disappears.
►
Click on OK .
The function is now deactivated.
If Nero Essentials is installed on your notebook:
►
Wait until Nero Essentials starts.
►
Press the right mouse button or touchpad key.
A context menu appears.
►
Click on Configuration .
The Settings window appears.
►
Click on the Video node.
►
Click on the checkmark in the Activate checkbox in
the Hardware acceleration area.
The checkmark disappears.
►
Click on OK .
The function is now deactivated.
10600736497, edition 3
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