Troubleshooting - Kenwood DDX719WBTL Instruction Manual

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References
References
About iPod/iPhone
Important
Make sure all important data has been backed up to
avoid losing the data.
We bear no responsibility for any loss of data stored in
the devices while using this unit.
Made for
iPhone 8, 8 Plus, X, XS, XS (MAX) and XR
Notes on using an iPod/iPhone
• When operating an iPod/iPhone, some operations
may not be performed correctly or as intended. In
this case, visit the following KENWOOD web site:
<www.kenwood.com/cs/ce/>
• When you turn on this unit, the iPod/iPhone is
charged through the unit.
• The text information may not be displayed correctly.
• For some iPod/iPhone models, the performance may
be abnormal or unstable during operation. In this
case, disconnect the iPod/iPhone device, then check
its condition.
If the performance is not improved or slow, reset
your iPod/iPhone.
56
ENGLISH

Troubleshooting

Troubleshooting
What appears to be trouble is not always serious.
Check the following points before calling a service
center.
• For operations with external components, refer also
to the instructions supplied with the adapters used
for connection (as well as the instructions supplied
with the external components).
General
No sound comes out of the speakers.
 Adjust the volume to the optimum level.
 Check the cords and connections.
No picture is displayed on the screen.
 Turn on the screen. (Page 5)
The remote controller does not work.
 Replace the battery.
"No Signal"/"No Video Signal" appears.
 Start playback on the external component
connected to the AV-IN input terminal.
 Check the cords and connections.
 Signal input is too weak.
"Miswiring DC Offset Error"/"Warning DC Offset
Error" appears.
 A speaker cord has shorted or it has come into
contact with the car chassis. Wire or insulate the
speaker cord as appropriate, then turn the power
off and on.
"Parking Off" appears.
 No playback picture is shown when the parking
brake is not engaged.
"Learning Process Failed." appears.
 Your steering remote controller is not compatible,
learning may not be completed. Consult your car
audio dealer for details.
Discs
(Only for DDX719WBTL/DDX6019BT)
Recordable/Rewritable discs cannot be played
back.
 Insert a finalized disc.
 Finalize the discs with the component which you
used for recording.
Tracks on the Recordable/Rewritable discs cannot
be skipped.
 Insert a finalized disc.
 Finalize the discs with the component which you
used for recording.
Playback does not start.
 The format of files is not supported by the unit.
No picture appears on the external monitor.
 Connect the video cord correctly.
 Select the correct input on the external monitor.
MPEG1/MPEG2/MP3/WMA/WAV/AAC discs cannot
be played back.
 Record the tracks using a compatible application
on the appropriate discs. (Page 54)
 Add appropriate extension codes to the file names.

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