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Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt
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deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
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Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze
onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen
voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het
type garantieservice voor het product.
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No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden
vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
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Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são
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projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado
ao produto.
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No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças
estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
HP contact information
For the name of the nearest HP authorized reseller:
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In the United States, call 1-800-345-1518.
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In Canada, call 1-800-263-5868.
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In other locations, refer to the HP website at http://www.hp.com/.
For HP technical support:
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In North America:
○
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
○
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website at http://www.hp.com/.
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Outside North America, call the nearest HP Technical Support Phone Center. For telephone
numbers for worldwide Technical Support Centers, refer to the HP website at
http://www.hp.com/.
Before you contact HP
Be sure to have the following information available before you call HP:
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Technical support registration number (if applicable)
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Product serial number
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Product model name and number
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Applicable error messages
Illustrated parts catalog 37
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