Motorola motoe 6s User Manual
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Motorola motoe 6s User Manual

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  • Page 1 User Guide...
  • Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

  • Page 3: Table Of Contents

    Moto E6s Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from another phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Accessibility settings Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts...
  • Page 4 Moto E6s Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Avoid interruptions with Do Not Disturb Stop phone from speaking Other sound settings Silence “Hello Moto”...
  • Page 5 Moto E6s Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Calls, contacts, voicemail...
  • Page 6 Moto E6s Delete photos and videos Edit photos and videos Find, share, upload Find photos and videos Share photos and videos About wireless sharing Upload photos and videos Music Listen to radio Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life...
  • Page 7 Moto E6s Choose how apps notify you Display Adjust screen brightness Adjust screen colors at night Set Device theme Change screen timeout Stop automatic rotation Choose color mode Change font and display size Use Ambient display Security & location About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone...
  • Page 8 Moto E6s viii Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond SD card problems Call and SIM issues Problems making/receiving calls Problems during calls Battery issues Charging problems Battery drains too fast...

  • Page 9: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Headset jack Earpiece Front camera Proximity sensor and notification light • Blinking green (phone on) = unseen notifications • Solid red (phone on) = low battery •...

  • Page 10: Insert And Remove Sim And Sd Cards

    Set up phone LED flash Depth camera Main camera Fingerprint sensor Microphone Micro USB port for charging, transferring files, sharing connection with tethered devices. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
  • Page 11 Set up phone The type to buy depends on how you'll format the card: • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient. • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for internal storage would slow your phone's performance.

  • Page 12: Copy Data From Another Phone

    Set up phone Push the tray back into the phone. Note: If you need to activate a SIM, contact your carrier. Fix a problem Select a problem to see troubleshooting steps. SIM card No signal/SIM not recognized Can’t make calls Can't answer calls SD card Phone doesn't recognize card...
  • Page 13 Set up phone On your iPhone, open Drive and then: Sign in with your Google account. If you don’t have one, you can create it now. Touch > Settings > Backup and start the backup. Wait for the backup to complete. When complete, on your new phone, sign in with the same Google account (Settings >...

  • Page 14: Manage Dual Sims

    Set up phone • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files • Apps that aren’t from Play Store • Accounts other than Google accounts •...

  • Page 15: Set Up Voicemail

    Set up phone Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch > Touch & hold to dial into your mailbox.

  • Page 16: Prepare For Emergencies

    Set up phone Follow the onscreen instructions to enter your email address, password, and account options. If you have problems setting up the account, read Google's help for Gmail. Set up corporate email If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar events, and contacts with the Microsoft Exchange server.
  • Page 17 Set up phone Go to Settings > System > Advanced > About phone. Touch Emergency information. Set up your information. Note: Anyone who picks up your phone can see your emergency info without unlocking your phone. View emergency information Swipe up on the lock screen. Below the keypad, touch Emergency.

  • Page 18: Make It Yours

    Set up phone Note: Because alerts are intended to save lives, please consider carefully before turning alerts off. For more information, visit http://www.fema.gov/wireless-emergency-alerts. Go to Settings. Touch Apps & notifications > Advanced > Emergency alerts. Adjust settings as needed. Make it yours Now that you're up and running (battery charged stuff moved from old...
  • Page 19 Set up phone • If you use multiple languages, set them up so they appear on your keyboard. Find your phone number Go to Settings > System. Touch Advanced > About phone > Phone number.

  • Page 20: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 21 Set up phone : Accessibility settings Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 22: Hearing Assistance

    Set up phone : Accessibility settings Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.

  • Page 23: Dexterity Assistance

    Set up phone : Accessibility settings Set up TTY device Not all carriers support this feature. For text-based communication, you can use text messaging and email. If you prefer to connect to a TTY device: Touch Touch > Settings > Accessibility > TTY mode. Select a mode: •...

  • Page 24: Use Accessibility Shortcuts

    Set up phone : Accessibility settings Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust Switch Access later: Go to Settings > Accessibility. Touch Switch Access > Settings. Adjust options. Use Switch Access •...
  • Page 25 Set up phone : Accessibility settings To enable the shortcut: Go to Settings > Accessibility. Touch Volume key shortcut. Turn Use service on To change the accessibility feature associated with the shortcut, touch Shortcut service. To use the Volume buttons from the lock screen, turn Allow from lock screen on To use the shortcut: Press and hold the Volume Up and Down buttons at the same time for three seconds.

  • Page 26: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 27: About Your Lock Screen

    Learn the basics Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your home screen for quick access to information or frequent tasks. Shortcut: You can add shortcuts to open apps web pages...
  • Page 28 Learn the basics From the lock screen, you can: • Make an emergency call. • View and respond to notifications. Double touch one to open it. • Open your quick settings. Swipe down from top of screen. • Start a voice search. Swipe right.

  • Page 29: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.

  • Page 30: If You Had An Iphone

    Learn the basics : New to Android? Personalize your phone While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.

  • Page 31: About Your Google Account

    Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps;...

  • Page 32: Status Bar Icons

    Learn the basics : New to Android? • Control how frequently your phone syncs your information. • Review and manage the information Google collects from you, such as search and browsing history. Learn about Google apps Many Google apps, like Gmail, Chrome, Photos, and Maps are preloaded on your phone.
  • Page 33 Learn the basics : New to Android? Missed call. Speakerphone on. Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location.
  • Page 34 Learn the basics : New to Android? Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 35 Learn the basics : New to Android? Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message.

  • Page 36: Phone Terms You Should Know

    Learn the basics : New to Android? Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode...
  • Page 37 Learn the basics : New to Android? SD card Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as mobile phones, tablets, and digital cameras. short cut An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you use frequently.

  • Page 38: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 39: Use Quick Settings

    Learn the basics : Get around on your phone Open camera with Power button Don’t miss a shot! Open your camera from any screen, even your lock screen. Just press the Power button twice quickly. Your viewfinder opens, and you’re ready to shoot. If you don’t want others to access your camera, you can turn this gesture off.
  • Page 40 Learn the basics : Get around on your phone Do Not Disturb Flashlight Auto-rotate Battery Saver Mobile data Airplane mode Data Saver. Appears after you turn on Data Saver the first time. Night Light. Appears after you turn on Night Light the first time. Wi-Fi hotspot.

  • Page 41: Turn Screen Off And On

    Learn the basics : Get around on your phone Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and type your search term. Customize quick settings You can rearrange quick settings, putting your most used at the top. You can also add or remove them. Open quick settings.

  • Page 42: Adjust Volumes

    Learn the basics : Get around on your phone Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen. Phone ringtone, notification sounds, and alarms.
  • Page 43 Learn the basics : Get around on your phone If you want this gesture to silence calls but not alarms (or vice versa), touch Settings and turn the appropriate option off...

  • Page 44: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings...

  • Page 45: Get Directions To A Location

    Learn the basics : Frequently used tools Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
  • Page 46 Learn the basics : Frequently used tools Touch & hold the home screen. Touch Widgets. Touch & hold the Time and Weather widget, then drag it to a home screen page. Set or delete alarms Touch the time. Adjust alarms: •...

  • Page 47: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Remove location Touch the temperature. Touch > Settings. Touch next to the city's name. View forecasts Touch the current temperature on the widget to open the forecast. Then: • To switch between forecasts for multiple locations you added, swipe right and left. •...
  • Page 48 Learn the basics : Frequently used tools Limit daily screen time For individual apps, you can set a timer that limits the amount you use the app daily. Tip: To manage your child's screen time, use parental controls. To set an app timer: Go to Settings >...
  • Page 49 Learn the basics : Frequently used tools Do one of the following: • Open quick settings, then touch & hold • Go to Settings > Digital Wellbeing & parental controls > Focus mode. Next to Schedule, touch Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb.

  • Page 50: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 51: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 52: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 53: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use.
  • Page 54 Personalize your phone : Home screen Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline. Drag a corner or side to resize. Add app shortcuts Swipe up from the bottom of the home screen to open your app list.
  • Page 55 Personalize your phone : Home screen • New reminder Calendar • New event • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm • Battery Settings •...

  • Page 56: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen • Add more apps. Drag app icons onto the circle from your home screen or app tray. • Use an app in the folder. Open the folder and touch the app's icon. • Name the folder. Open the folder, then touch its name and type a new name. •...

  • Page 57: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 58: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 59: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
  • Page 60 Personalize your phone : Sounds Go to Settings > Sound > Do Not Disturb. Touch Sound & vibration. For each category, select whether sound and vibration is muted or not Notifications When Do Not Disturb is on, you won’t see or hear notifications by default. You can change settings to: •...
  • Page 61 Personalize your phone : Sounds Choose whether to allow messages from: • Anyone • Contacts only • Starred (favorite) contacts only • None Calendar events and reminders Go to Settings > Sound > Do Not Disturb. Touch Messages, events & reminders and turn them on Silence on schedule You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode.

  • Page 62: Stop Phone From Speaking

    Personalize your phone : Sounds Stop phone from speaking Silence replies to voice commands Some voice commands (like “What's up?” and “What is the current weather?”) cause Google Assistant to speak in response. To quickly silence a voice command response, touch To have your phone show responses to voice commands on screen and only speak them when you’re wearing headphones or a Bluetooth headset: Open...

  • Page 63: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.

  • Page 64: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 65 Apps Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities. Share updates and media. Find information on events, entertainment, and businesses. Files Browse and manage files and folders stored on your device or card.
  • Page 66 Apps Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Movies & Get movies and TV shows for instant viewing from Play Store. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
  • Page 67 Apps Get help for an app Open the app. Touch or . Look for Help or Settings > Help. Switch between recent apps Touch to see your recently used apps. In your list of recent apps: • Touch any app screen to return to it. •...

  • Page 68: View Two Apps On Screen

    Apps • Touch & hold an app's icon to see task shortcuts, if any. Touch a task to perform it. Or, drag to your home screen to create a shortcut for that task. • Want to turn the flashlight on or off? Use quick settings ).

  • Page 69: View Notifications

    Apps View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You see notifications: • On your lock screen • When you swipe the status bar down on any screen •...
  • Page 70 Apps • Swipe again to view quick settings. What you can do with notifications • Respond from a notification. Many notifications include actions at the bottom that let you complete common tasks without opening the full app. If you have several notifications, these actions are hidden. When you see , touch it to reveal actions.

  • Page 71: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded your phone. To download apps: Open the Play Store app. Browse by category or search.
  • Page 72 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 73: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
  • Page 74 Apps : Manage your apps To exit safe mode, restart your phone. One by one, uninstall recently downloaded apps. After each removal, restart your phone. See whether removing that app solved the problem. Once you delete the problematic app, you can restore the other apps you removed during testing.

  • Page 75: Protect Against Harmful Apps

    Apps : Manage your apps Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive)
  • Page 76 Apps : Manage your apps Google Play Protect is on by default. If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.

  • Page 77: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
  • Page 78 Apps : Search and browse In the list of results: • Touch a selection to see the search result or take the suggested action. • To look for other results, touch . For example, switch to text results or shopping results. •...

  • Page 79: Search Your Phone

    Apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.

  • Page 80: Browse Websites

    Apps : Search and browse Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection. Open Chrome app.
  • Page 81 Apps : Search and browse Clear browsing history Open Chrome app. Touch > History. Touch CLEAR BROWSING DATA. You can also review and delete your search history. Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser.

  • Page 82: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
  • Page 83 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. •...

  • Page 84: Add Attachments

    Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...

  • Page 85: Save Attachments From Text Message

    Apps : Text messaging Open Messages app. Compose a reply or a message. Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.

  • Page 86: Turn Group Messaging On Or Off

    Apps : Text messaging Turn group messaging on or off Group messaging allows conversation participants to reply to all recipients in a single thread. If you do not want multi-recipient SMS messages converted to MMS and want replies sent in separate threads only to you, turn off group messaging.

  • Page 87: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of...
  • Page 88 Apps : Text messaging Sign out of Messages for web If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons. If you're using a shared or public computer, sign out when you're done. To sign out from your phone: Open Messages app.

  • Page 89: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 90: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 91: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 92 Apps : Email Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 93: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account.

  • Page 94: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.

  • Page 95: Control Notifications For Calendar Events

    Apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 96: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 97 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 98: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on • To use 12-hour format such as 1:00 PM, turn Use 24-hour format off Set date and time automatically Go to...

  • Page 99: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see status bar. To answer an incoming call: • On the Incoming call screen, touch Answer.

  • Page 100: Make Calls

    Calls, contacts, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...

  • Page 101: During A Call

    Calls, contacts, voicemail : Phone calls Return call Touch , then touch next to the number. Tips: • To call frequent numbers with one touch from your home screen, a Direct dial widget. • You can save a recent call as a contact.

  • Page 102: Make Video Calls

    Calls, contacts, voicemail : Phone calls To return to the call, swipe the status bar down and touch Ongoing call. Answer call waiting call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first call is put on hold.

  • Page 103: Make Calls Over Wi-Fi

    Calls, contacts, voicemail : Phone calls To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Make calls over Wi-Fi Turn Wi-Fi calling on or off Some carriers support calling people over a Wi-Fi connection instead of a mobile network, or when cellular coverage isn’t available such as during a natural disaster or other emergency.

  • Page 104: Block Calls And Texts

    Calls, contacts, voicemail : Phone calls • When traveling internationally, some carriers require turning on Wi-Fi calling before leaving your home country. • Some countries don't allow Wi-Fi calling. See your carrier for details. Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it.

  • Page 105: View And Delete Call History

    Calls, contacts, voicemail : Phone calls Note: Some carriers automatically control call waiting. If you do not see this option on your phone, contact your carrier for more information. To turn call waiting on: Open Phone app. Touch > Settings. Do one of the following: •...

  • Page 106: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch Touch the number. Do one of the following: •...
  • Page 107 Calls, contacts, voicemail : Phone calls When you make an emergency call, Emergency Location Service automatically sends your location to emergency responders.

  • Page 108: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 109: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • To assign a custom ringtone, touch >...

  • Page 110: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: Touch the contact icon (photo or other icon).

  • Page 111: Share Contacts

    Calls, contacts, voicemail : Contacts In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch Share contacts Ways to share contacts You can share contacts with someone by sending a name card file (.vcf).

  • Page 112: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 113: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 114: Photos And Videos

    Photos and videos Take photos Open the camera Do any of the following: • Touch • Press the Power button twice quickly. • From the lock screen, swipe left. Take a photo If needed, adjust settings such as flash or photo size. Frame your subject: •...
  • Page 115 Photos and videos Take a panoramic photo On the viewfinder, touch Frame one side of the scene. Touch , then slowly pan horizontally or vertically across the scene. Keep your motion smooth and use a steady speed. When you reach the end of your scene, touch Take photo with adjustable focus (bokeh) Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like.

  • Page 116: Take Screenshots

    Photos and videos Take screenshots Capture screen with phone keys Press & hold the Power button, then touch Screenshot. When the screenshot is captured, you'll see in the status bar. Swipe the status bar down, and on the screenshot notification: •...

  • Page 117: Adjust Photography Settings

    Photos and videos • Display your videos on an HDTV. Fix a problem If you’re having problems, try these troubleshooting steps. Adjust photography settings Before you take a photo, you can adjust settings to get the best photo for your situation. Use a timer Tip: Use a tabletop tripod to stabilize the phone when taking timed shots.
  • Page 118 Photos and videos Do not use HDR for: • Action shots • Low-light indoor photos • When you want to use the flash or the front camera When the camera detects a high contrast scene, it automatically goes into HDR mode, and HDR appears in the viewfinder.

  • Page 119: Adjust Other Camera Settings

    Photos and videos Tip: If you're running low on internal storage, adjust settings to save new photos on your SD card. Fix a problem If you’re having problems, try these troubleshooting steps. Adjust other camera settings Store photos and videos on SD card To set your camera to save new photos and videos on your SD card: Be sure you inserted an SD...

  • Page 120: Delete Photos And Videos

    Photos and videos Delete photos and videos You can delete photos and videos: • Just from your phone’s storage. • From both your phone’s storage and your Google account backup Tip: Keep the photos but free your phone storage. You can schedule automatic deletion of photos from your phone if they’re backed up to your Google account.

  • Page 121: Edit Photos And Videos

    Photos and videos Fix a problem If you’re having problems, try these troubleshooting steps. Edit photos and videos Edit photos Open the photo in the Camera or Photos apps. Touch the photo, then touch Touch a tab to access editing options. Editing options Add a filter.
  • Page 122 Photos and videos Do any of the following: • Trim the video. Drag the sliders to outline the frames to save. • Change orientation for playing the video. Touch Rotate. • Steady a shaky recording. Touch Stabilize. Touch SAVE.

  • Page 123: Find, Share, Upload

    Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To search for photos or videos: Open Photos app. Touch Search, then in the search box, type a search term, such as a location or person's name. Make sure back up and sync is on.

  • Page 124: Share Photos And Videos

    Photos and videos : Find, share, upload Folder Type of photo/video DCIM Taken with Camera app Pictures/PhotosEditor Your edited photos. Also check DCIM for edited photos. Pictures/Screenshots Screenshots Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth.
  • Page 125 Photos and videos : Find, share, upload • Whether you want to share on the internet or from device-to-device • Length of availability for sharing Ways to share Method Description Message Good for: (MMS) • Sharing one photo or a low-resolution video. •...

  • Page 126: Upload Photos And Videos

    Photos and videos : Find, share, upload • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely. • Upload over Wi-Fi to prevent cellular data charges. Learn how Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers.
  • Page 127 Photos and videos : Find, share, upload Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.

  • Page 128: Music

    Music Listen to radio Listen to FM stations Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Open the FM Radio app. Plug headphones into your phone and touch to turn the radio on.

  • Page 129: Listen To Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 130: Transfer Music Files

    Music Transfer music files About transferring music You can transfer purchased music files stored on your devices between devices you own. Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices. To transfer music files, the music must be stored on the device. Send files over Bluetooth To send music files stored on your phone: Pair your phone...
  • Page 131 Music Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed). Unlock the phone.

  • Page 132: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.

  • Page 133: Use Battery Saver Mode

    Battery • Taking pictures • Using Live (animated) wallpaper Keep adaptive battery and battery optimization on To ensure that apps use your battery only when they need to, keep adaptive battery and battery optimization on. Check that adaptive battery is on for your phone When you keep adaptive battery on, infrequently used apps will run less when you're not using them.

  • Page 134: Show Battery Percentage In Status Bar

    Battery Touch Battery Saver > Turn on automatically. Move the slider to adjust the percentage when Battery Saver switches on. Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings >...

  • Page 135: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 136: Manage Sd Card

    Storage Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app. Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: •...
  • Page 137 Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings >...

  • Page 138: Find Downloaded Files

    Storage To insert the card into another device (computer, projector, etc.) that uses different card dimensions, you may need the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and insertion instructions. Erase SD card Go to Settings >...

  • Page 139: Recover Recently Deleted Files

    Storage • Photos, videos, and documents you save from emails or texts • Books, movies, or other content that you buy from Play Store and save for offline viewing • Other files or images you download from the web When the file has finished downloading, you'll see in the status bar.

  • Page 140: Upload Photos And Videos

    Storage To upload your music, use Google YT Music for Chrome or install the Music Manager application on your computer. On your computer, visit play.google.com/music and click > Upload music. To learn more, read Google's help. After you’ve uploaded your music, you can listen to it: •...

  • Page 141: Scan Documents And Make Copies

    Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...

  • Page 142: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 143: Use Airplane Mode

    Network and internet Open quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning Go to Settings > Security & location. Touch Location > Advanced > Scanning. Turn Wi-Fi scanning off Advanced: Connect to hidden networks Go to Settings >...
  • Page 144 Network and internet Go to Settings > Network & internet > Data usage. Or, open quick settings, then touch & hold Touch Data warning & limit. To set a warning, turn Set data warning on , then touch Data warning and enter the amount of data. To set a usage limit, turn Set data limit on , then touch Data limit and enter the amount of data.

  • Page 145: Share Your Internet Connection

    Network and internet Touch Network restrictions. For each Wi-Fi network where you pay for data usage, slide the switch on to indicate it is a metered Wi-Fi network. Any restrictions that you set up on background data for cellular networks will also apply for these metered Wi- Fi networks.
  • Page 146 Network and internet Tip: The first time you turn the hotspot on, is added to quick settings. After that, just swipe the status bar down and touch to turn the hotspot off/on. Manage hostpot connections To view the number of devices connected to your hotspot: •...

  • Page 147: Connect To Vpns

    Network and internet Connect your phone to your computer with a USB cable. On your phone, go to Settings. Touch Network & internet > Hotspot & tethering. Turn on USB tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off USB tethering, then disconnect your phone and computer.

  • Page 148: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 149 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 150: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
  • Page 151 Connected devices In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps. While casting: • You’ll see in the status bar. • You can still make and receive calls and use your phone’s other features. To stop casting: •...

  • Page 152: Transfer Files Between Phone And Computer (Usb)

    Connected devices • Amazon Prime Video • YouTube • Play Movies & TV Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only.

  • Page 153: Print From Your Phone

    Connected devices Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone. On your computer, download the Android File Transfer application from www.android.com/filetransfer and follow the onscreen instructions.
  • Page 154 Connected devices Enter the printer's name and IP address (found in your printer settings on connected computer). Set up: Cloud Print Note: Google will no longer support Cloud Print after December 31, 2020. To learn more, read Google's support information. To connect your printer and phone: Be sure your printer is on and added to your Google account.

  • Page 155: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 156: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 157 Other settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification sound To change the sound for all app notifications: Go to Settings >...
  • Page 158 Other settings : Apps & notifications Touch Advanced. Turn Allow notification dot on or off Control lock screen notifications If you've set a pattern, PIN or password, you can prevent lock screen notifications from revealing private information. To adjust notifications for all apps: Go to Settings >...

  • Page 159: Display

    Other settings : Display Adjust screen brightness Your phone automatically optimizes the brightness of your screen based on current lighting conditions. Tip: You can also adjust the brightness in quick settings by sliding Adaptive brightness is on by default. To adjust this setting: Go to Settings >...

  • Page 160: Change Screen Timeout

    Other settings : Display Touch Advanced > Device theme. Choose Light or Dark. You can also change the background color for: • Your keyboard (Learn how.) • Individual apps, like Messages and Phone (Open the app, touch or , and look for light/dark settings.) Change screen timeout Change when your screen turns off Go to...

  • Page 161: Change Font And Display Size

    Other settings : Display To change the color temperature, drag toward Warm or Cool. Tip: If you're color blind, use color correction instead. Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience. Go to Settings >...

  • Page 162: Security & Location

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 163: Protect Against Harmful Apps

    Other settings : Security & location Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Google Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 164: Lock And Unlock Phone

    Other settings : Security & location : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 165: Adjust Lock Options

    Other settings : Security & location : Lock and unlock phone Remove screen lock Go to Settings > Security & location. Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked...

  • Page 166: Unlock With Trusted Devices

    Other settings : Security & location : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 167: Unlock At Trusted Places

    Other settings : Security & location : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...

  • Page 168: Keep Phone Unlocked While It's On You

    Other settings : Security & location : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
  • Page 169 Other settings : Security & location : Lock and unlock phone Remove a fingerprint Go to Settings > Security & location. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch next to the fingerprint. Use fingerprint to unlock phone To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your identity.

  • Page 170: Set Lock Screen Preferences

    Other settings : Security & location : Lock and unlock phone Problem: Fingerprint option disappeared from Security & location menu. After each troubleshooting step, check to see if your issue is fixed. Turn your phone off and then on again. Check if a software update is available for your phone.

  • Page 171: Use Location Services

    Other settings : Security & location : Lock and unlock phone Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen. To exit Lockdown, unlock your phone with your PIN, pattern, or password. Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location.

  • Page 172: Pin Your Screen

    Other settings : Security & location Touch a service to open its settings: • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number • Google Location Accuracy: Improves location accuracy for Maps Find My Device.
  • Page 173 Other settings : Security & location Go to Settings > Security & location > Advanced > SIM card lock. If your phone has dual SIM cards, touch the SIM to lock. Turn Lock SIM card on Enter your carrier-provided PIN and follow the onscreen instructions. Unlock SIM card When prompted, enter the PIN used to set up the SIM lock.

  • Page 174: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 175: Sync Accounts And Apps

    Other settings : Accounts Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Sync accounts and apps About syncing You can manage how apps connected to your...

  • Page 176: Manage Information In Your Google Account

    Other settings : Accounts Manage information in your Google account Google collects information from you to provide personalized services and tailored content, as outlined in the Google Privacy Policy. You can review, delete, and control the information Google collects about you. Learn more from Google about: •...

  • Page 177: System

    Other settings : System Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 178: Languages & Input

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: Go to Settings >...

  • Page 179: Use Multiple Languages

    Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard >...

  • Page 180: Back Up Phone

    Other settings : System : Languages & input Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard > Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Back up phone Back up to Google You can automatically back up the following items to your...
  • Page 181 Other settings : System Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.

  • Page 182: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 183: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 184: Add Or Delete Guest

    Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 185: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 186: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 187: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
  • Page 188 Fix a problem : Hardware issues Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
  • Page 189 Fix a problem : Hardware issues Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader. Open My Computer, right-click on the SD card, and select Properties > Service > Check disk for errors. Depending on the size of your card and usage, this process could take up to an hour.

  • Page 190: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 191 Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.

  • Page 192: Problems During Calls

    Fix a problem : Call and SIM issues Problems during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
  • Page 193 Fix a problem : Call and SIM issues Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.

  • Page 194: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or won't charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 195: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 196 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 197: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 198: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps. Re-enter the password on the device to match the hotspot password set up on your phone.

  • Page 199: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 200 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 201: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 202: Camera Problems

    Fix a problem : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 203: Messaging Problems

    Fix a problem : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
  • Page 204 Fix a problem : App issues Check your signal strength: • Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.

  • Page 205: Gmail Problems

    Fix a problem : App issues If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again. Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information.

  • Page 206: Maintenance Procedures

    Fix a problem : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > System > Advanced > About phone > Android version. The number displayed is your phone's Android version.

  • Page 207: Reset Phone

    Fix a problem : Maintenance procedures Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: • Google account • Media (music, photos, videos) •...

  • Page 208: Get More Help

    Fix a problem : Maintenance procedures Press the Power button to restart in Recovery mode. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it. Use Volume buttons to scroll to Yes, then press the Power button to select it. Allow several seconds for the reset to complete.

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