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Hardware installation
7
8
Troubleshooting
FortiController-5208 module does not start up
FortiController-5208 System Guide
01-30000-0376-20070615
Turn both extraction levers to their fully-closed positions.
When the extraction levers are fully-closed they lock into place.
Alignment Pin
Close
Extraction
Lever
Carefully slide the module completely out of the slot.
This section describes the following troubleshooting topics:
•
FortiController-5208 module does not start up
This section describes how to fix a number of problems that would prevent a
FortiController-5208 from starting up.
All chassis: extraction levers not fully closed
If the extractions lever are damaged or positioned incorrectly, the
FortiController-5208 module will not start up. Make sure the extraction levers are
correctly aligned, fully inserted, and locked.
All chassis: shelf manager not installed or not functioning
The FortiController-5208 module will not start up if a shelf manager is not installed
or is not operating correctly.
When you insert a FortiController-5208 module, the module attempts to
communicate with the shelf manager. If the FortiController-5208 module cannot
communicate with the shelf manager, the module will not start up.
If a shelf manager is installed, make sure it is functioning normally (the Status LED
is green and all other LEDs are off). If the shelf manager is not functioning
normally, you can try removing it from the chassis and reinstalling it. If this does
not solve the problem, contact Fortinet Technical Support.
All chassis: Firmware problem
If the FortiController-5208 module is receiving power, the extraction levers are
fully closed, and the FortiController-5208 still does not start up, the problem could
be with the firmware. Connect to the FortiController-5208 module console and try
cycling the power to the module. If the BIOS starts up, interrupt the BIOS startup
and install a new firmware image. For details about installing a new firmware
image in this way, see
"Installing firmware images from a system reboot using the
CLI" on page
20.
If this does not solve the problem, contact Fortinet Technical Support.
Alignment Pin
Extraction
Fully Closed
Lever
and Locked
Troubleshooting
15
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