Hardware Faults - Ingenico MOVE/5000 Quick Reference Manual

7 Quick reference guide
Trouble
Shooting

Hardware faults

The terminal does not turn on
Check the battery (is it discharged, is it connected)
A full discharged battery can take long charging time to recover
Connect terminal to terminal power supply or put it on powered base
and check if the battery symbol is flashing or moving (= battery charging)
Cards not removed
Check that the magnetic card is swiped correctly (with magnetic band on terminal side).
Swipe again the card with the magnetic stripe movement constant and rapid
Verify that the magnetic strip is not damaged, grooved or cracked
Make sure you have inserted correctly the smart card into the smart card reader and
removed the card only after the transaction Is performed
The receipt has not printed
Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll
following the instructions in this manual.
Check the type of paper used (thermal paper must be used)