Wiping Your Device To Delete Your Device Data - Blackberry Q5 User Manual

User Guide
Set up BlackBerry Protect on your device
Your BlackBerry ID username must be a valid email address.
To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > BlackBerry Protect.
3. Turn on the BlackBerry Protect switch.
4. If prompted, sign in with your BlackBerry ID.
5. If prompted, confirm that your BlackBerry ID username is a valid email address.
6. To be able to view the current location of your device on a map, tap Location Services. Turn on the Location Services
switch.
To use the BlackBerry Protect features, go to
To turn off BlackBerry Protect, on your device, turn off the BlackBerry Protect switch. Enter the password for your
BlackBerry ID. Tap Verify.
Troubleshooting: BlackBerry Protect
I can't turn on BlackBerry Protect
• To turn on BlackBerry Protect, you must sign in with a valid BlackBerry ID.
• If your BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry, this feature
might be turned off by your administrator. To learn about how your device can be protected against loss or theft,
contact your administrator.
Wiping your device to delete your device
data
Before you switch to a new device or give away your current BlackBerry device, you should wipe it. A security wipe is
designed to permanently delete all of the data on your device so it can't be recovered. This data includes email accounts,
downloaded apps, media files, documents, browser bookmarks, and settings. A security wipe is also designed to turn off
BlackBerry Protect so that another person can set up the device.
If you have the BlackBerry Protect anti-theft feature turned on, to complete the security wipe, you must enter your
BlackBerry ID.
http://protect.blackberry.com and sign in with your BlackBerry ID.
Security and backup
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