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Q: I have a FAT32 disk, and when I try to copy a large file I get
an error saying there is not enough room on the drive-- I have lots
of free space!
A: FAT32 only allows files up to 4GB in size. To copy larger files, please
reformat the volume using MacOS Extended Format.
FAQs for PC Users:
Q: My computer does not recognize the Drive.
A: Make sure all of your connections are secure. If you have an add-
on card, make sure it is working properly and/or update the driver.
Also, make sure you have all the latest updates for your Windows
operating system.
Q: Does the Drive work with Norton Ghost?
A: Yes. Norton Ghost 2003 or newer support USB drives. Fantom
Drives does not provide any additional drivers.
Q: Where are the drivers for 2000/XP?
A: Windows 2000 and XP already include all the necessary drivers!
No additional drivers are necessary.
Q: When I leave my computer idle for a while, my Drive won't
work properly.
A: The most likely cause is that your computer is going into sleep
mode. The immediate solution is to shut down your computer and turn
off the Drive, and then restart your computer. Once your computer is
completely booted up, turn on the Drive. You should see the drive in
the Windows Explorer. To prevent this problem from recurring, open
the "Power Settings/Energy Saver" and set it to never go into sleep
mode.
Q: Is the Drive compatible with Windows NT 4.0?
A: No.
Q: I do not see my Drive listed in the My Computer window, but it
does appear in the Device Manager list.
A: Right-click on My Computer. Select Manage in the pop-up menu. In
the Computer Management window, select Storage, then select Disk
Management. In the Disk Management window, you should see a list
of available storage devices. Look for the Disk that has a capacity
closest to your Fantom Drives External Hard Drive. Right-click on the
right-hand box; in the pop-up menu select Delete Partition. Once you
do this, it will say "Online" & "Unallocated". Right-click on the box and
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