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Troubleshooting/
Frequently Asked
Questions (FAQs)
FAQs for Mac Users:
Q: Why is my Drive asking me to format it? It was already
formatted and it contains data.
A1: Run a disk repair utility on the drive.
A2: Perform permission repair on your system drive. Open the disk
utility (located in /Applications/Utilities/Disk Utility.app.) Select
your system drive (usually the first disk listed) and click "Repair Disk
Permissions" in the "First Aid" Tab.
A3: Restart your computer. As soon as the bootup chime sounds,
press and hold down the option-command-p-r key combination to
reset the PRAM. Release the keys when the chime sounds a second
time.
Please refer to your Mac manual for more information on these
procedures
Q: I'm using a USB connection on a Mac. Do I need to install the
USB 2.0 Installation CD?
A: No, the External Hard Drive uses the built-in Mac USB Mass
Storage Support software, which includes the necessary system
extensions.
Q: My computer does not recognize the Drive.
A: First, check to make sure that all of your connections are secure,
and that the power switch is in the "ON" position. Then check if
your External Hard Drive is listed in the Apple System Profiler. If the
problem persists, verify that the USB port used is functioning.
Q: I'm trying to copy files to/from FAT32 volumes or network
shares, and it keeps failing.
A: FAT32, HFS+, and other file system formats allow different
standards of filename length or use of special characters. Rename
the offending file(s) and try the operation again.
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