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Battery safety instructions
• If the battery needs replacing, please contact the Dyson Helpline.
• Use only Dyson chargers for charging this Dyson appliance. Use only Dyson batteries:
other types of batteries may explode, causing injury to persons and damage.
• The battery is a sealed unit and under normal circumstances poses no safety concerns.
In the unlikely event that liquid leaks from the battery, do not touch the liquid as it may
cause irritation or burns, and observe the following precautions:
– Skin contact – can cause irritation. Wash with soap and water.
– Inhalation – can cause respiratory irritation. Expose to fresh air and seek medical
advice.
– Eye contact – can cause irritation. Immediately flush eyes thoroughly with water for
at least 15 minutes. Seek medical attention.
– Disposal – wear gloves to handle the battery and dispose of immediately, following
local ordinances or regulations.
Caution
The battery used in this machine may present a risk of fire or chemical burn if
mistreated. Do not short contacts, heat above 60°C (140°F), or incinerate. Keep away
from children. Do not disassemble and do not dispose of in fire.
Disposal information
Dyson products are made from high-grade recyclable materials. Please dispose of this
product responsibly and recycle where possible.
When your Dyson machine reaches the end of its life, we can assist with its safe
disposal. You can send your old Dyson machine back to us (at our cost) and we will
organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of third party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson machine.
2. Take the package to your local post office and send it to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
• Keep the used batteries away from children as these can still harm children
if swallowed.
• Your filter unit is non-washable and non-recyclable.
• To dispose of your old filter unit: remove it from the appliance and place it in your
household waste bin.
• The battery should be removed from the machine before disposal.
Dyson customer care
Thank you for choosing to buy a Dyson machine
After registering your two-year Dyson guarantee, your Dyson machine will be covered
for parts and labour for two years from the date of purchase, subject to the terms of
the guarantee. If you have any questions about your Dyson machine, call the Dyson
Helpline with your serial number and details of where and when you bought the
machine. Most questions can be solved over the phone by one of our trained Dyson
Helpline staff.
Australian Consumer Law
In Australia, your Dyson machine comes with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have your Dyson machine repaired or replaced if it
fails to be of acceptable quality and the failure does not amount to a major failure. All
rights under the Dyson guarantee are in addition to your rights under the Australian
Consumer Law.
New Zealand Consumer Law
Under the New Zealand Consumer Guarantees Act 1993, if the product is not of
acceptable quality but that defect is not substantial, Dyson may choose whether to
repair or replace the product. If a repair will be difficult, Dyson may instead provide
you with a refund. If a product's defect is substantial or cannot be fixed, you can
ask for either a refund, replacement product, or compensation for any reduction in
that product's value. You are also entitled to compensation for any other reasonably
foreseeable loss caused by that substantial defect.
Dyson 2-year guarantee
Terms and conditions of the Dyson 2-year guarantee
What is covered
• The repair or replacement of your Dyson machine (at Dyson's discretion) if it is found
to be defective due to faulty materials, workmanship or function within two years of
purchase (if any part is no longer available or out of manufacture, Dyson will replace it
with a functional replacement part).
• This Dyson guarantee will only be valid if the machine is used in the country in which it
was sold.
What is not covered
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the Dyson machine which is not in accordance with your
Dyson User manual.
• Use of the Dyson machine for anything other than normal domestic purposes in the
country of purchase.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories other than those produced or recommended by Dyson.
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson's control.
• Blockages – refer to the Dyson User manual for details on how to look for and
clear blockages.
• Normal wear and tear (e.g. brush bar etc.).
• Use of this machine on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (cordless machines only).
• Whether or not the Dyson guarantee applies, you may have rights and remedies
available to you under Australian or New Zealand Consumer Law.
Other terms relating to the
Dyson guarantee
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust.) Pty Limited, Dyson New
Zealand Limited (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of Dyson
Appliances (Aust.) Pty Limited or Dyson New Zealand Limited (NZ).
• You must provide proof of purchase for your Dyson machine in order to make a claim
under the Dyson guarantee.
• Under the Dyson guarantee, the repair, replacement and any associated delivery
charges (both to and from Dyson) will be at no cost to you.
• Whether or not the Dyson guarantee applies, you may have rights and remedies
available to you under Australian or New Zealand Consumer Law.
Important data
protection information
When registering your Dyson machine:
• You will need to provide us with basic contact information to register your machine and
enable us to support your Dyson guarantee.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website
privacy.dyson.com.
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